Asset Protection Security Guard, Trumbull - Full Time

About the position

The Visual Security Officer is an entry-level position within the Asset Protection team at Macy's, responsible for monitoring customer traffic, deterring theft, and ensuring a safe shopping environment. This role involves communicating suspicious activities to Asset Protection detectives and management while providing excellent customer service.

Responsibilities

• Greet customers when they enter the store or a department within a store
• Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
• Remain stationed at high traffic entrances and high-shortage areas to deter theft and monitor suspicious activity
• Maintain strict compliance with company policies regarding apprehensions, searches and evidence preservation
• Handle proprietary, sensitive, and confidential information

Requirements

• Comfortable communicating with customers
• Able to adapt quickly to changing priorities
• Enjoy working as part of a team, as well as independently
• Comfortable with two-way communication devices
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to communicate and share information with diverse groups of customers and peers
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors, and read and understand employment policies and safety rules/procedures in English
• Obtain and maintain required licenses, trainings, and certifications

Benefits

• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities