Assistant Account Manager - Nationals Park

$65,000 - $75,000/Yr

Disability Solutions

Full-time - Entry Level

About the position

The Assistant Account Manager plays a crucial role in managing and coordinating event operations at a baseball stadium or similar sports venue. This position focuses on ensuring operational efficiency, maximizing profits, and maintaining high levels of customer satisfaction under the guidance of the Account Manager and Area Director.

Responsibilities

• Manage and oversee all aspects of event operations, ensuring optimal efficiency and economy.
• Coordinate staffing levels to maintain satisfactory service levels during events.
• Assign work tasks to event supervisors and line-level staff, directing work throughout the event.
• Conduct on-the-job training for staff on standard operating procedures and emergency response.
• Respond to minor incidents and ensure proper reporting and communication with the Account Manager and/or Client.
• Maintain positive relationships with clients and security through frequent contact and support.
• Supervise, motivate, coach, and train direct reports, evaluating their performance and making assignment recommendations.
• Ensure all Standard Operating Procedures and training information are maintained and updated.
• Occasionally perform Security Professional duties as needed.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of professional-level experience in customer service or related field required.
• Previous experience in security, event staffing, law enforcement, or military preferred.
• Excellent communication skills, both oral and written, with proficiency in English.
• Ability to perform job tasks in a professional manner in a customer service-driven industry.
• Ability to pass a background check.

Nice-to-haves

• Experience in security, military, EMS, or law enforcement is preferred but not required.

Benefits

• Medical
• Dental
• Vision
• 401K
• EAP