Assistant Account Manager

$50,000 - $50,000/Yr

Clarion Security - Stanton, TN

Full-time - Mid Level

Stanton, TN

Administrative and Support Services

About the position

The Assistant Account Manager at Clarion Security LLC is responsible for ensuring the security and safety of client properties and personnel. This role involves collaborating closely with the Account Manager to implement site-specific policies, respond to incidents, and provide exceptional customer service. The Assistant Account Manager also acts as a liaison between clients and internal teams, managing client accounts and fostering strong relationships to ensure successful service delivery.

Responsibilities

• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Liaise between the customer and internal teams
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Requirements

• 3 years supervisor experience with 2 years in the capacity of a supervisor
• Bachelor's Degree in appropriate field of study or equivalent work experience, preferred
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Nice-to-haves

• Experience in Project management

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance