Assistant Account Manager

$60,000 - $60,000/Yr

Pilgrim Parking - Boston, MA

Full-time - Mid Level

Boston, MA

501-1,000 employees

Personal and Laundry Services

About the position

The Assistant Account Manager II at Propark Mobility is responsible for overseeing daily operations in the parking industry, including managing shuttle fleet operations, self-parking, and valet services. This role involves supervising front-line staff, addressing customer complaints, and ensuring compliance with company policies. The ideal candidate will have a background in hospitality and parking management, with opportunities for career growth within the company.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

Requirements

• Bachelor's degree with a concentration in business is helpful but not required.
• Previous parking industry experience with a hospitality focus is a top asset.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll is a plus.
• Impeccable conversational and written communication skills.

Nice-to-haves

• Experience in customer service and hospitality industries.
• Management experience in the Parking industry.

Benefits

• Free parking
• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Pet insurance
• Generous time off allowances including holidays, vacation, and an extra day off for your birthday.