Assistant Account Manager

Murray, UT

Heavy and Civil Engineering Construction

About the position

The Assistant Customer Service Representative provides administrative, customer, and account support to the Lead Account Managers and their teams. This role is essential in maximizing service to customers, vendors, and internal partners by ensuring accurate data entry, preparing insurance applications, and resolving discrepancies.

Responsibilities

• Visualize, fulfill, and implement the company mission, vision, and values
• Provide administrative support to Lead Account Manager and team members to maximize service to customers, vendors and internal partners
• Prepare and review insurance applications with accuracy
• Interface with Lead Account Manager and other team members to resolve application discrepancies and errors
• Perform accurate data entry and retrieval
• Respond quickly to policy service requests from Lead Account manager and team, underwriters, agents and/or brokers for multiple lines of business and companies
• Adhere to Company policies, procedures, and values as outlined in the Employee Handbook
• Additional duties as assigned

Requirements

• Dependable and punctual, able to excel with minimal supervision
• Excellent communication skills (both written and oral) as well as strong interpersonal and relationship building skills
• Strong computer proficiency with a working knowledge of Microsoft Office products
• Accurate and efficient data entry/ten key
• Highly organized and detail oriented
• High level of professionalism and personal responsibility
• Sound process orientation: Able to consistently adhere to defined processes and procedures
• Knowledge of the insurance industry and its products and services, a plus

Nice-to-haves

• Experience or familiarity with employee/corporate benefits