Assistant-Administrative Fesler Hall

Indiana University Health - Indianapolis, IN

Full-time - Entry Level

Remote - Indianapolis, IN

Hospitals

About the position

This position will support Otolaryngology Head & Neck Surgeons. The position will be remote (subject to change as business needs change) after successful completion of training. This is a unique opportunity that will have a direct impact on our organization's success and supports our vision of making Indiana one of the nation's healthiest states. We hope this inspires you to apply and begin living our IU Health Values - Purpose, Excellence, Compassion and Team - every day.

Responsibilities

• Oversee patient flow from point of entry to destination and ensures timely, accurate and professional services.
• Communicate with patients to obtain specific information to generate accurate demographic records.
• Complete insurance verifications.
• Schedule and coordinate surgeries and appointments.
• Provide legendary customer service to our patients.
• Effectively communicate with the physicians regarding their surgery scheduling needs.
• Accurately track & document the surgery scheduling process from start to finish.
• Answer incoming calls, and direct patients appropriately.
• Schedule meetings and manage calendars.
• Participate in operational aspects of the department and maintain performance improvement activities as required.
• Adhere to departmental productivity, quality, and service standards in support of operational goals.
• Ensure the availability of doctor's block times & work on achieving goals for block utilization.

Requirements

• High School Diploma/GED.
• 0-3+ years relevant experience; previous administrative experience preferred.
• Basic typing and keyboarding skills with a minimum of 30 wpm.
• Experience with a complex work environment a plus.
• Attention to detail is a must.
• Develop and maintain relationships with our surgeon and hospital schedulers.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).
• Excellent communication skills (oral and written).
• Strong organizational & interpersonal skills.

Nice-to-haves

• Previous administrative experience preferred.
• Experience with a complex work environment a plus.