Assistant Athletic Director - Ticketing & External Operations

$55,000 - $55,000/Yr

University of North Florida - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

About the position

The Assistant Athletic Director - Ticketing & External Operations at the University of North Florida plays a crucial role in managing the Athletics Ticket Office and overseeing external operations. This position involves strategic planning, policy development, and direct engagement with student-athletes and the community to enhance the department's revenue generation and brand awareness. The role requires a blend of operational management, financial oversight, and community engagement to support the overall mission of the Athletics Department.

Responsibilities

• Advise and assist in planning, directing, and reporting activities within the department.
• Contribute to the short and long-term vision and planning for the department.
• Assist in developing and managing the implementation of policies, processes, and training.
• Provide coaching and consultation with student-athletes on various issues.
• Develop proposals, recommendations, and reports for senior leadership.
• Ensure compliance with laws, rules, policies, and procedures.
• Manage the overall direction and supervision of the Athletics Ticket Office.
• Prepare financial reports and manage ticket promotions, seat assignments, and audits.
• Oversee ticket distribution to external outlets and contract vendors.
• Build specific seasons, events, and price tables into the ticketing system.
• Coordinate ticket inventory and account for voided and unsold tickets.
• Prepare event batches for ticket sales and balance all funds received.
• Handle customer inquiries regarding ticket issues and manage ticket office security after hours.
• Create and update databases for management reports and season ticket holders.
• Manage graduate assistants, game day staff, and student assistants/interns.
• Assist with outbound ticket sales strategies and community engagement initiatives.
• Promote the Athletics Department through social media and digital content creation.

Requirements

• Master's degree in a directly related area and two years of relevant experience, or
• Bachelor's degree in a directly related area and four years of relevant experience, or
• Eight years of direct experience in a related field.

Nice-to-haves

• Experience in college athletics.
• Graphic design experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and Adobe software.

Benefits

• Competitive salary of $55,000.00 to negotiable annual compensation.
• Opportunities for professional development and growth within the department.