Assistant Banking Center Manager - Urbana Office

Park National Bank - Urbana, OH

Full-time - Mid Level

Urbana, OH

Credit Intermediation and Related Activities

About the position

The Assistant Banking Center Manager at Park National Bank is responsible for overseeing branch operations, ensuring compliance with bank policies, and delivering exceptional customer service. This role involves managing a team, promoting digital product adoption, and identifying lending opportunities while maintaining a high standard of service in accordance with the bank's values.

Responsibilities

• Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
• Ensure established branch policies and procedures are followed in accordance with Bank guidelines.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Act as an advocate for digital product adoption for customers and provide internal support for branch associates.
• Responsible for Deposit Account origination and maintenance, including Retail Deposit Accounts, Digital Products and Services, and small business deposit accounts.
• Mine customer relationships for consumer lending opportunities and promote lending products.
• Originate Consumer Loans and make product referrals to other Lines of Business and subject matter experts.
• Actively work with branch manager and leadership to promote the bank within the market area.
• Participate in identifying, measuring, monitoring, controlling, and mitigating departmental and enterprise-wide risks.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures.
• Deliver a consistent, high level of service within our Serving More standards.
• Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, and develop associates' skills.
• Prepare disciplinary write-ups as appropriate, conduct performance reviews, and make recommendations for salary adjustments.
• Approve timecards for 5+ FTEs and other duties associated with managing a staff.
• Be available for periodic community-based or networking events on evenings or weekends as needed.

Requirements

• High School Diploma or Equivalent required.
• 2 - 4 years of experience in the banking field required.
• Associates or Bachelor's Degree in Business, or other business-related field of study preferred.
• Minimum 1 year of supervisory experience preferred.

Nice-to-haves

• Experience in customer service or banking operations.
• Familiarity with digital banking products and services.

Benefits

• On-the-job training