Assistant Banking Center Manager

First Financial Corporation Indiana - Champaign, IL

- Entry Level

Champaign, IL

Rental and Leasing Services

About the position

The Assistant Banking Center Manager plays a crucial role in helping First Financial Bank achieve its vision of satisfying customers' financial needs and being the leading financial service provider in the market. This position involves representing the bank in the community and assisting the Banking Center Manager in ensuring effective banking center operations. Responsibilities include supervising tellers and platform staff, scheduling shifts, resolving errors, coaching sales behaviors, and providing leadership. The Assistant Banking Center Manager is also responsible for introducing customers to new products, cross-selling services, and providing exceptional customer service. They may also perform teller duties and must be able to multitask effectively.

Responsibilities

• Assist in the supervision of the internal operations of the branch to ensure goals and standards are met.
• Ensure branch employees understand policies, procedures, and programs.
• Participate in planning and organizing branch operations.
• Ensure records are maintained and reports are prepared properly and on schedule.
• Ensure branch adheres to security procedures.
• Provide customers with assistance and service on a wide variety of general banking matters.
• Assist customers in making appropriate buying decisions.
• Open all types of accounts and demonstrate knowledge of features and benefits.
• Assist branch staff with customer transactions.
• Originate, process/underwrite and close loans in accordance with bank policy.
• Assist with the daily supervision of staff.
• Conduct yearly performance reviews and necessary staff development.
• Act for the Branch Manager in their absence.
• Demonstrate compliance with all bank regulations.

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Accounting, or Liberal Arts Major, or 5+ years of previous banking experience.
• Strong sales skills.
• Previous consumer lending experience is a plus.
• Experience working in a team environment and developing relationships.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Professional dedication and strong organizational skills.
• PC and internet proficiency.
• Experience selling products and services.
• Experience meeting customer satisfaction and sales goals.
• Ability to multi-task and maintain confidentiality.

Nice-to-haves

• Good understanding of financial products and services.
• Good organizational skills.

Benefits

• Competitive hourly wage.
• Opportunities for professional development.
• Supportive work environment.