Assistant Branch Manager - Andover Township - Full-time

Provident Bank - Andover, NJ

Full-time - Mid Level

Andover, NJ

501-1,000 employees

Credit Intermediation and Related Activities

About the position

The Assistant Branch Manager (ABM) at Provident Bank is responsible for overseeing the daily operations of a retail branch, ensuring compliance with policies and regulations, and providing leadership to the branch team. The ABM plays a crucial role in achieving branch objectives, enhancing customer relationships, and fostering a collaborative team environment. This position requires a strong understanding of banking operations and a commitment to delivering exceptional customer service.

Responsibilities

• Provide day-to-day team leadership and work direction to ensure effective delivery of personalized service and compliance with regulatory guidelines.
• Manage branch operations, including teller activities and customer escalations.
• Assist the Branch Manager in directing activities to meet branch sales goals and objectives, coaching team members to develop a needs-based sales environment.
• Monitor branch activities to ensure compliance with bank policies and maintain operational integrity.
• Drive exceptional customer experience validated by customer satisfaction surveys.
• Assist in meeting staffing requirements and managing PTO requests.
• Perform special projects requiring research, analysis, and report writing.
• Conduct ongoing performance management and mentoring of direct reports.
• Carry out supervisory responsibilities including hiring, training, and performance appraisal.

Requirements

• High School Diploma or GED
• 3 years related experience and/or training
• Strong leadership skills to support a team environment
• Professional and positive image with excellent communication skills
• Basic proficiency with computers and Microsoft Office Suite
• Familiarity with digital technologies and applications
• Ability to discuss and recommend bank products based on customer needs
• Highly organized with critical thinking skills
• Proven ability to meet sales targets and coach team members
• Exceptional customer service skills
• Sound risk management skills

Nice-to-haves

• 1-year related management experience
• Prior banking experience

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities