Metro Credit Union - Burlington, MA
posted about 2 months ago
Part-time - Mid Level
Remote - Burlington, MA
10,001+ employees
Credit Intermediation and Related Activities
About the position
The Assistant Branch Manager (ABM) at Metro Credit Union plays a crucial role in supporting the Branch Manager in the daily operations of the branch. This position involves overseeing personnel administration, operations, security, member service, and sales. The ABM serves as a financial consultant to members, resolves issues, and contributes to branch sales goals while ensuring a high level of member satisfaction. The role also includes training and coaching employees, managing branch cash, and stepping in as Branch Manager when needed.
Responsibilities
- Assist the Branch Manager in daily operations of the branch.
- Supervise branch staff and manage schedules.
- Train and coach employees to enhance performance.
- Resolve service issues to ensure member satisfaction.
- Balance individual work, branch vault cash, and ATMs accurately.
- Provide approvals and system overrides for transactions exceeding employee limits.
- Monitor individual and branch contact events and ensure closure within standards.
- Order and supply cash for branch operations throughout the day.
- Process various transactions including deposits, withdrawals, and loan payments.
- Respond to member inquiries regarding policies and procedures.
- Open consumer deposit accounts based on needs assessments.
- Contribute to sales and referral programs and branch sales goals.
- Cross-sell products and inform members of new services.
- Attend retail branch management and sales meetings.
- Review daily work for accuracy and compliance with account opening requirements.
- Conduct consumer loan interviews and assist with loan applications.
- Maintain confidentiality of member information.
Requirements
- High school diploma or equivalent required.
- Minimum of one year of supervisory experience required.
- 2-3 years of banking experience required.
- Excellent verbal and written communication skills.
- Strong math and accounting skills.
- Excellent personal and professional leadership skills.
- Understanding of banking regulatory matters and procedures.
- Ability to perform various banking procedures and operations.
- Ability to remain professional and composed under pressure.
- Proficient with Microsoft Office Suite; COCC experience preferred.
Benefits
- Wellness program
- AD&D insurance
- Paid holidays
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Employee assistance program
- Vision insurance
- 401(k) matching
- Referral program
- Pet insurance
