Assistant Branch Manager

Space Coast Credit Union - Flagler Beach, FL

Full-time - Mid Level

Remote - Flagler Beach, FL

Credit Intermediation and Related Activities

About the position

The Assistant Branch Manager at VyStar Credit Union is responsible for coaching, developing, and leading branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service. This role involves collaborating with the Branch Vice President to implement branch strategies, maintain operational excellence, and foster strong member relationships. The Assistant Branch Manager also plays a key role in community engagement and volunteer opportunities.

Responsibilities

• Partner with the Branch Vice President to ensure day-to-day branch operations and service experiences for members.
• Train and coach employees to embrace VyStar's Standards of Excellence and Member Service Commitments.
• Model VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network.
• Work with Human Resources to ensure appropriate recruiting and training curriculum.
• Assist the BVP by partnering with internal departments for success.
• Establish and validate performance objectives for the branch.
• Provide ongoing coaching for direct reports, including performance reviews and career discussions.
• Conduct daily team huddles and weekly sales meetings with training on products and services.
• Prepare and administer performance appraisals for direct reports.
• Analyze data to determine staffing changes as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures.
• Exhibit integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures.
• Lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment.
• Support high school branch and Collegiate employees, including mentoring and training.
• Resolve member concerns independently and escalate complex issues as appropriate.
• Provide counseling to members on financial matters.

Requirements

• High school Diploma/GED is required.
• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years' experience in a lead role within a financial institution is preferred.
• Excellent written and verbal communication skills.
• Strong teaching and mentoring skills.
• Ability to work in a fast-paced, changing environment.

Nice-to-haves

• Associate's degree is preferred.

Benefits

• Competitive pay
• 401(k) Plan
• Paid technical and on-the-job training program
• Tuition reimbursement available to all full and part-time employees