Assistant Branch Manager

$58,550 - $65,056/Yr

Total Quality Consulting - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

Repair and Maintenance

About the position

The Assistant Branch Manager at Total Quality Consulting is responsible for overseeing the daily operations of the Town Center and Waterton branches. This role involves improving operational procedures, providing exceptional member service, and managing branch staff. The position emphasizes a culture of care, collaboration, and community engagement, aligning with the company's core values.

Responsibilities

• Assist in the oversight of daily operations of the Town Center and Waterton branches.
• Make suggestions to improve operations and procedures.
• Understand duties and functions of direct reports.
• Resolve problems quickly, efficiently, collaboratively, and positively.
• Demonstrate exceptional member service.
• Provide guidance, answer complex questions, and help resolve disputes.
• Perform transaction overrides, approve transaction exceptions, and authorize service fee refunds.
• Investigate losses and oversee audit of cash drawers.
• Supervise, schedule, and monitor daily activities of branch staff.
• Provide training and ensure policies and procedures are followed.
• Report progress towards goal achievement to management.
• Monitor department activities for compliance with established policies and regulations.
• Take action to resolve any out-of-compliance issues.
• Ensure protection of cash assets and members' non-public personal information.
• Perform and/or cooperate fully with audits or reviews as required.
• Work with the Retail manager to hire, develop, coach, and evaluate employee performance within the branch.
• Perform duties of Branch Service Advocate staff as needed.

Requirements

• At least three to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Experience in financial sales and management.
• Ability to operate a computer and other office productivity machinery.

Nice-to-haves

• Sales experience (1 year preferred)
• Management experience (1 year preferred)

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Work from home
• Vision insurance
• 401(k) matching
• Referral program