Assistant Branch Manager

Space Coast Credit Union - Pooler, GA

Part-time - Mid Level

Remote - Pooler, GA

Credit Intermediation and Related Activities

About the position

The Assistant Branch Manager at VyStar Credit Union plays a crucial role in coaching, developing, and leading branch employees to achieve individual, branch, and organizational growth goals. This position is responsible for delivering exceptional member service experiences while maintaining operational excellence. The Assistant Branch Manager collaborates closely with the Branch Vice President to create, implement, and uphold branch strategies that align with VyStar's objectives in a dynamic and fast-paced environment. This includes developing and executing tactical plans and establishing objectives for the branch, which are documented in the annual business plan. In addition to operational responsibilities, the Assistant Branch Manager is expected to actively participate in the VyStar leadership team, promoting and supporting the decisions of the credit union and management. Building strong relationships with members and partners is essential, as is engaging in community volunteer and leadership opportunities. The role requires a commitment to VyStar's Standards of Excellence and a focus on fostering a positive and inclusive work environment. The Assistant Branch Manager will also be responsible for training and coaching employees to embrace VyStar's core values and service commitments, ensuring that all team members are equipped to provide outstanding service to members. This includes conducting performance evaluations, facilitating team meetings, and collaborating with Human Resources to ensure effective recruitment and training processes. The position demands a high level of integrity, professionalism, and a commitment to compliance with regulations and policies, all while maintaining a focus on member satisfaction and operational efficiency.

Responsibilities

• Partner with the Branch Vice President to ensure day-to-day branch operations result in exceptional service experiences for members.
• Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence and member service commitments.
• Model VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure appropriate recruiting and training curriculum.
• Assist the BVP by partnering with internal departments for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence.
• Provide ongoing coaching for direct reports, including evaluations and performance reviews.
• Conduct daily team huddles and weekly sales meetings with training on products and services.
• Prepare and administer performance appraisals for direct reports.
• Analyze data to determine staffing changes and modifications as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as disaster recovery events.
• Lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected.
• Support high school branch and Collegiate employees, including mentoring and training of student interns.
• Resolve member concerns independently and escalate complex concerns as appropriate.
• Provide counseling to members and employees on financial matters and make appropriate recommendations.

Requirements

• High school diploma/GED is required.
• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years' experience in a lead role within a financial institution is preferred.
• Excellent written and verbal communication skills, problem-solving skills, and the ability to relate well with others are required.
• Strong teaching and mentoring skills and a commitment to quality service are essential.
• Ability to work in a fast-paced, changing environment and a strong desire to assist members in meeting their financial needs.

Nice-to-haves

• Associate's degree is preferred.

Benefits

• 401(k) Plan
• Extensive paid technical and on-the-job training program
• Tuition reimbursement available to all full and part-time employees.