Assistant Branch Manager
State of Indiana - Angola, IN
posted 5 months ago
About the position
Work for Indiana and begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Assistant Branch Manager position at a License Branch will assist the Branch Manager in overseeing and executing all aspects of branch operations. This role is crucial in ensuring that the licensing needs of customers are met in a timely, safe, and secure manner. The Assistant Branch Manager will work in a fast-paced and highly-stimulated environment, reporting directly to the Branch Manager. The essential functions of this role include overseeing the branch's daily operations, conducting meetings with branch staff, assisting leadership with scheduling, and managing the daily opening and closing of the branch. The Assistant Branch Manager will also be responsible for completing weekly reports, maintaining daily records for all balances and deposits, and aiding leadership in resolving escalated customer complaints. Additionally, this position will partner with the Branch Manager and HR staff to ensure that training, development, evaluation, and discipline are completed in accordance with policy. Monitoring BMV inventory and office supplies is also part of the role. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. The ideal candidate will have a high school diploma or equivalent, two years of experience as a manager in a service industry, and exceptional communication skills to interact with a variety of employees and customers. Experience with writing reports and presenting, along with a high level of critical thinking and troubleshooting ability, is essential. A drive to assist with the training and development of BMV employees is also important.
Responsibilities
- Oversee the branch's daily operations.
- Conduct meetings with branch staff.
- Assist leadership with scheduling for the branch.
- Assist with the daily opening and closing of the branch.
- Complete weekly reports.
- Complete daily records for all balances and deposits.
- Aid leadership in the resolution of escalated customer complaints.
- Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
- Monitor BMV inventory and office supplies.
Requirements
- High school diploma or equivalent.
- Two (2) years of experience as a manager in a service industry.
- Ability to communicate exceptionally with all variety of employees and customers.
- Experience with writing reports and presenting.
- A high level of critical thinking and the ability to troubleshoot.
- A drive to assist with the training and development of BMV employees.
Benefits
- 401(k) matching
- 457(b)
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Health savings account
- Wellness Rewards Program
- Flexible work scheduling options
- Deferred compensation 457B account with employer match
- Two fully-funded pension plan options
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Free LinkedIn Learning access
