Assistant Business Office Manager

Indigo Manor Nursing and Rehab - Daytona Beach, FL

Full-time

Daytona Beach, FL

101-250 employees

About the position

The Assistant Business Office Manager at Indigo Manor Nursing and Rehab plays a crucial role in delivering exceptional patient financial experiences and managing patient inquiries. This position is integral to ensuring smooth operations within the business office of a skilled nursing facility, focusing on customer service, financial management, and effective communication with patients and their families.

Responsibilities

• Deliver an exceptional Patient Financial experience by receiving and directing patients professionally and courteously.
• Manage a high volume of patient calls, answering inquiries and determining appropriate resolutions.
• Demonstrate excellent customer service and expertise to patients, guarantors, and other contacts through oral and written communication.
• Respond to and document all patient and internal inquiries regarding account information.
• Understand and evaluate business processes and procedures for account resolution.
• Read, interpret, and understand various insurance correspondence including coordination of benefits.
• Demonstrate a basic understanding of varying reimbursement terms across multiple payers and benefit plan types.
• Perform all clerical functions required to complete requests using available information and resources.
• Coordinate to resolve issues requiring follow-up with appropriate teams, insurance companies, and other departments.
• Daily reconciliation of patient accounting and report discrepancies immediately.
• Support the facility with resident trust activity for banking purposes and monitor resident funds.

Requirements

• Prior business office and/or skilled nursing experience.
• Ability to make independent decisions when required.
• Ability to deal tactfully with personnel, residents, family members, and the general public.
• Patience, tact, a cheerful disposition, and enthusiasm.
• Knowledgeable about computer systems, system applications, and office equipment.
• Ability to communicate policies, procedures, and regulations to various stakeholders.

Nice-to-haves

• Experience in customer service
• Knowledge of accounting principles

Benefits

• 401(k) 10% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off
• Tuition Reimbursement ($5k annually)