Assistant Business Operations Manager in Training

CarMax - Hickory, NC

Full-time - Entry Level

Hickory, NC

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Assistant Business Office Manager (ABOM) at CarMax is responsible for overseeing a team of Business Office Associates, ensuring an exceptional experience for both associates and customers. The role involves collaboration with the Business Office Manager to maintain the CarMax culture and manage various business office functions, including personnel management, customer service, and financial processes.

Responsibilities

• Assists in personnel selection by attending job fairs and performing interviews.
• Manages certification program to train and develop each associate.
• Conducts file reviews and annual performance reviews of business office associates.
• Writes and delivers performance management.
• Provides direction to the Business Office Associates regarding people management activities.
• Participates in the rotation of the 'Manager on Duty' role, responsible for delegating and directing business office workflow.
• Answers questions related to transactions, handles customer issues/concerns, and follows up on delegated business office tasks.
• Manages personnel in processing retail automobile sales, including printing daily reports and maintaining deal jackets.
• Contacts finance companies regarding contracts and audits completed paperwork.
• Manages personnel in processing appraisal lane purchases, including title collection calls and follow-up.
• Obtains proper paperwork and signatures from customers and sends documentation to Corporate for funding of drafts.
• Manages personnel in processing state DMV paperwork necessary for vehicle title and registration after sale.
• Delegates and follows up on various business office tasks.
• Reconciles several accounts like sales audit, credit cards, customer deposits, and mail refunds.
• Manages cash, including receiving and counting money, preparing deposits, and handling the safe with security considerations.
• Provides customer service by listening, answering customer questions, and explaining the paperwork process.
• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines.

Requirements

• Ability to manage others and make decisions using independent and sound judgment.
• Experience in selecting effective team members.
• Ability to train and mentor associates.
• Skills in coaching and developing through feedback.
• Capability to create and maintain a positive work environment.
• Ability to resolve customer and associate issues.
• Excellent customer service skills.
• Ability to read, interpret, and transcribe data to maintain accurate records.
• Understanding of numeric filing systems.
• Intermediate PC skills, including word processing and spreadsheet programs.
• Ability to multi-task in a high-energy, fast-paced work environment.
• Physical ability to lift objects weighing 15-20 lbs.
• Effective communication skills, both spoken and written.