Assistant Business Operations Manager

$52,000 - $52,000/Yr

Generations Adventureplex - Mishawaka, IN

Part-time,Full-time - Entry Level

Mishawaka, IN

About the position

The Assistant Business Operations Manager at Generations AdventurePlex plays a crucial role in supporting the Business Operations Manager by overseeing daily activities, ensuring exceptional guest experiences, and managing front-of-house operations. This position involves operational oversight, event coordination, inventory control, performance management, training, and administrative duties, contributing to the smooth and efficient operation of the facility and supporting the company's expansion efforts.

Responsibilities

• Assist in managing daily opening and closing duties, guest flow, and front-of-house ambiance.
• Oversee and schedule staff assignments to maintain high standards of guest service.
• Ensure high-traffic areas remain clean, organized, and visually appealing.
• Manage event sales program and help plan and execute various events.
• Respond to booking inquiries, create invoices, and coordinate event details.
• Oversee event setup and ensure smooth operations during events.
• Oversee inventory levels and coordinate timely ordering of supplies.
• Conduct routine inventory checks and maintain accurate records.
• Track and implement strategies to reduce waste and optimize inventory efficiency.
• Help set and monitor team performance metrics and provide regular feedback.
• Collect and assess guest feedback to implement improvements.
• Facilitate new employee orientation and maintain training materials.
• Lead regular training sessions to strengthen service skills and operational knowledge.
• Help manage front-of-house budgets and oversee purchasing requests.
• Maintain and optimize operational software to streamline efficiency.

Requirements

• Proven experience in a supervisory or management role within the restaurant, hospitality, or a similar customer service setting.
• Strong leadership and team management skills.
• Exceptional customer service abilities and a commitment to creating a positive guest experience.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of health and safety regulations and best practices in the hospitality industry.
• Flexibility to work evenings, weekends, and holidays as required.

Nice-to-haves

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Experience with POS systems and inventory management software.
• Certification in food safety and sanitation.

Benefits

• Health insurance
• Paid time off
• Employee discounts