Assistant Center Operations Director - National City

$48,714 - $63,336/Yr

Concentra - National City, CA

Full-time - Mid Level

National City, CA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Assistant Center Operations Director (ACOD) at Concentra plays a vital role in supporting the Center Operations Director to ensure optimal patient care and customer service. This full-time position involves managing center support staff, overseeing daily operations, coordinating activities, and ensuring compliance with policies and procedures. The ACOD will engage directly with patients and staff, contributing to a welcoming environment and maintaining high standards of service delivery.

Responsibilities

• Assists in planning and preparing work schedules and assigns colleagues to specific duties.
• Assists in ensuring the financial performance of the center.
• Assists in developing and maintaining new policies, procedures and training programs for the assigned center.
• Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources.
• Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel.
• Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel.
• Assists in preparing annual budgets.
• Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals.
• Provides technical support and/or resources to client and Center personnel.
• Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
• Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered.
• Assists in monitoring marketplace trends and gathers competitive information.
• Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtained.
• Facilitates productivity and customer service.

Requirements

• Some college courses in Business Administration, Healthcare Administration, or related field.
• Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred.
• Customarily has at least one year of direct management experience.
• Customarily has at least six months of healthcare experience.
• Outstanding customer service skills and the ability to deal with people in a tactful and professional manner.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Proficient in computer applications such as Word and Excel.

Nice-to-haves

• Experience in healthcare management or operations.
• Knowledge of medical billing and coding practices.
• Familiarity with regulatory compliance in healthcare settings.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid Time Off & Extended Illness Days
• Tuition Reimbursement
• Dependent Care Spending Account
• Colleague Referral Bonus Program