Assistant Chief Information Officer - Business Operations

$177,444 - $230,672/Yr

City of Phoenix (AZ) - Phoenix, AZ

Full-time - Executive

Phoenix, AZ

Executive, Legislative, and Other General Government Support

About the position

Are you a seasoned IT leader seeking an executive leadership role in an organization dedicated to serving its community and providing exceptional employee benefits? Do you thrive on driving transformative technology initiatives and delivering impactful change? If so, the City of Phoenix invites you to apply for the position of Assistant Chief Information Officer for Business Operations. As a key IT executive, you will oversee critical enterprise technology infrastructure and operations, leading the City's IT modernization efforts. Your role will shape the future of technology services by driving innovation, ensuring operational excellence, and aligning IT initiatives with the City's mission and vision to deliver impactful results for one of the nation's most dynamic and forward-thinking communities. Recognized as the 7th top city in the 2024 Center for Digital Government Digital Cities Survey, Phoenix is a hub of innovation, continually improving efficiency and enhancing technology services for its residents. We are seeking a forward-thinking, strategic leader who is passionate about fostering collaboration, driving innovation, and leading transformative change in a fast-paced IT landscape. Phoenix is the 5th largest city in the United States, serving as Arizona's center of government, commerce, and culture. The city is a vibrant, progressive community with strengths in high technology, manufacturing, bioscience research, and advanced business services. It offers an unmatched quality of life, with professional sports teams, a thriving arts scene, world-class dining, diverse residential options, and abundant outdoor activities. If you're inspired by the chance to lead a talented team, contribute to cutting-edge advancements, and make a lasting impact in a city committed to growth and innovation, we encourage you to apply.

Responsibilities

• Lead the development and execution of IT strategies that align with organizational goals, leveraging expertise in ITIL best practices to ensure optimal service delivery and continuous improvement.
• Develop and maintain a comprehensive five-year IT roadmap and sustainability plan, ensuring alignment with organizational goals, the strategic technology plan, and adaptability to evolving needs.
• Oversee and mentor large, diverse teams of technical staff, fostering a culture of collaboration, accountability, and professional growth within a large IT organization serving 15,000+ employees.
• Direct the management of IT infrastructure and operations, establishing and enforcing standard processes to ensure reliability, scalability, and adherence to service-level agreements.
• Implement and monitor key performance indicators (KPIs) to evaluate and improve IT service delivery, ensuring alignment with organizational goals and customer satisfaction.
• Serve as the executive sponsor for multiple large-scale, cross-functional IT projects, ensuring alignment with business objectives, effective resource allocation, and timely delivery.
• Collaborate with senior leadership and key stakeholders across the city to influence decision-making, secure buy-in, and align IT initiatives with city priorities.
• Drive the adoption and implementation of the ITIL framework to optimize IT service management, improve efficiency, and improve customer satisfaction.
• Identify, assess, and mitigate risks associated with IT operations, ensuring compliance with organizational policies, standards, and regulatory requirements.
• Promote the adoption of emerging technologies, innovative practices, and new features of existing products to enhance IT capabilities, improve operational efficiency, and better serve the city's mission and customers.
• Oversee IT budget planning and resource allocation to maximize ROI and ensure effective use of organizational resources.

Requirements

• Five or more years of experience in the management of IT infrastructure and operations, with a proven track record of establishing standard processes and managing performance to achieve desired service metrics.
• One year at the level of section head of a major program.
• Bachelor's degree in computer science, business administration, or a related field is required.
• Other combinations of experience and education which meet the minimum requirements may be substituted.

Nice-to-haves

• Master's degrees in Computer Science, Computer Information Systems, Engineering, Business or Public Administration, or a related field.
• ITILv4 Managing Professional or Strategic Leader certification or ITILv3 Expert in IT Service Management certification.
• 10 or more years in increasingly responsible leadership roles over large teams of technical staff within a large IT organization serving at least 5,000 employees.
• 5 to 7 years of experience as an executive project sponsor for multiple large, cross-functional projects, while effectively influencing senior-level management and key stakeholders.

Benefits

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.