Assistant Client Dispatch Coordinator

Live Nation • Manchester, NH

439d

About The Position

The Dispatch Coordinator at Ticketmaster UK is responsible for managing the ticket dispatch process, ensuring timely and efficient delivery of tickets to clients. This role involves liaising with clients, account managers, and the Fulfilment Department, while also focusing on enhancing the customer experience and improving operational processes. The position requires attention to detail, effective communication, and the ability to work under pressure to meet deadlines.

Requirements

• Experience in a role requiring attention to detail and accuracy.
• Proficiency in Microsoft Office Excel.
• Experience working with Host, EventFlow, and other Ticketmaster applications.
• Familiarity with Company Policy and Procedure.

Nice To Haves

• Experience in customer service or client-facing roles.
• Knowledge of the live entertainment industry.

Responsibilities

• Create and distribute a daily business update on ticket dispatch progress.
• Monitor the Mobile Ticket Report for events within 2/3 weeks of the event date, ensuring TICKETDELAY is removed.
• Assist with A4 Stock and Thermal stock events by matching host event fields to map layouts and creating bespoke templates if needed.
• Request proofs from the print room and facilitate amendments on host events, achieving client sign-off.
• Assist with Print At Home (PAH) events by matching host event fields to templates and securing artwork for bespoke templates.
• Manage EVENTFLOW by setting up and maintaining stock categories and managing ATP status.

Benefits

• Inclusive work environment that encourages diversity and personal authenticity.
• Opportunities for professional and personal development.
• Support for work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed