Assistant - Clinic Radiology Technologist - $26-41 per hour

$54,080 - $85,280/Yr

Advocate Aurora Health - Milwaukee, WI

Part-time

Milwaukee, WI

10,001+ employees

Hospitals

About the position

Advocate Aurora Health is seeking a dedicated Clinic Radiology Technologist Assistant to join our team in Milwaukee, Wisconsin. This position is part of our ongoing commitment to providing exceptional patient care and support within the radiology department. The successful candidate will play a crucial role in ensuring that our patients receive the highest level of service and care during their visits. The role involves a variety of administrative and clerical tasks that are essential for the smooth operation of the clinic. The Clinic Radiology Technologist Assistant will greet patients and visitors in a prompt, courteous, and helpful manner, ensuring a positive experience from the moment they arrive. This includes collecting insurance co-payments and responding to routine requests for information, which are vital for maintaining patient satisfaction and operational efficiency. In addition to patient interaction, the assistant will be responsible for scheduling and maintaining a calendar of appointments, meetings, and travel arrangements. This includes coordinating related administrative aspects such as agendas, site selection, food and beverage selections, audio-visual arrangements, and document preparation. The role requires proficiency in entering patient information into the computer system and coordinating appointments with other areas or physician offices as needed. The assistant will also handle telephone calls, triaging clinical calls and resolving problems appropriately, which is essential for effective communication within the healthcare team. The position also involves managing patient medical records, including assembling, copying, and releasing records as necessary. The assistant will work closely with the Medical Records Department regarding requests for notes and additional information. Generating basic reports, modifying and updating existing reports, and distributing them as needed are also key responsibilities. The assistant will be expected to operate and maintain office equipment, order supplies, and complete referrals while tracking and following up on the need for re-authorizations. This role is integral to the administrative support of the radiology department, ensuring that all processes run smoothly and efficiently.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Collects insurance co-payments and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel.
• Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system.
• Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records.
• Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently.
• Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records.
• Maintains logs and reports; performs simple calculations as needed.
• Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Benefits

• Holiday Pay
• Guaranteed Hours
• Continuing Education
• 401k retirement plan
• Pet insurance
• Wellness and fitness programs
• Mileage reimbursement
• Employee assistance programs
• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Discount program