Assistant Coach

About the position

Responsible for maximizing the profitability of their store by supervising and coordinating activities of the pawn, sales, and web sales team members in their specific location. Duties may include management functions and personnel-related tasks.

Responsibilities

• Direct and supervise all Team Members, ensuring they are effectively managing their responsibilities and contributing to the success of the team
• Oversee all Team Members in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary
• Support Head Coach for managing the hiring, training, assigning duties, coaching and evaluating Team Members to maintain high performance and alignment with organization goals
• Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods
• Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
• Implement and enforce policies, goals, objectives, and procedures for your store
• Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
• Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
• Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
• Keep appropriate personnel informed of actions that may impact operations or assignments
• Perform other duties as assigned by the Head Coach or District Manager

Requirements

• Associates degree
• 2-4 years of Assistant Manager experience
• 2 years of pawn or sales experience
• Familiarity with Point of Sales (POS) systems
• Proficiency in Microsoft Office Suite
• Must maintain a valid and unrestricted driver’s license at all times
• Eligible to obtain any special state-required licenses or certificates as required by law or the company