Assistant Coffee Shop Manager

Hy-Vee - Coralville, IA

Full-time - Mid Level

Onsite - Coralville, IA

Food and Beverage Retailers

About the position

The Assistant Coffee Shop Manager at Hy-Vee is responsible for supporting the Department Manager in delivering high-quality products and exceptional customer service in the coffee shop. This role involves overseeing daily operations, ensuring food safety, and maintaining a positive company image while fostering a friendly and efficient environment for both customers and team members.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Greets customers in a friendly manner and makes an effort to learn their names.
• Assists customers by escorting them to products, loading/unloading heavy items, and addressing customer suggestions or requests.
• Answers the telephone promptly and provides helpful service to customers, including taking product orders.
• Takes customer orders at the counter and works with co-workers to ensure customer satisfaction.
• Handles food safely and ensures the work area is clean and neat.
• Reviews the status and appearance of food for freshness and anticipates product needs for the department.
• Prepares and replenishes products as necessary and checks in product, putting it away and reviewing invoices.
• Runs department registers, receives payments, and makes change as applicable.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Requirements

• High school diploma or GED required.
• 1 year of supervisory experience in a related field.
• Knowledge of food safety practices and sanitation courses encouraged.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Nice-to-haves

• Experience in a fast-paced food service environment.
• Strong communication and interpersonal skills.

Benefits

• Competitive retail price products for customers.
• Supportive work environment with a focus on customer satisfaction.