Assistant Community Association Manager

$41,600 - $49,920/Yr

Associa - Miramar, FL

Full-time

Miramar, FL

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Assistant Community Association Manager plays a crucial role in supporting the Community Manager and ensuring the smooth operation of residential communities. This position involves providing clerical and administrative support, interacting with residents, board members, and vendors, and representing Associa's policies and procedures. The role is designed for individuals passionate about property management and enhancing community living experiences.

Responsibilities

• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary.
• Update notes within homeowner accounts in C3 of conversations/correspondence with homeowners.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Assist with processing new homeowner welcome packets.
• Assist with issuing of key fobs, pool passes and processing access keys.
• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
• Assist Community Manager with update of property fact sheets in C3.
• Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
• Participate in Associa training including Associa University webinars, etc.
• Perform, assist, and/or supervise any necessary task that is requested by our client and/or the management agent.

Requirements

• Must have a Florida Community Association Manager License (LCAM).
• Bilingual (English and Spanish) highly desirable but not required.
• Industry experience is preferred.
• Strong mathematical knowledge with accounting applications.
• Ability to work in a fast-paced environment.
• Professional customer service skills.
• Exceptional communication skills both written and verbal with a polished, professional and friendly demeanor.
• Demonstrated proficiency with current Microsoft Programs (Word, Excel, Outlook, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.
• Effective organizational skills.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Vision insurance