Assistant Community Association Operations Manager-Golden Oak

Walt Disney World Resort - Lake Buena Vista, FL

Full-time - Mid Level

Lake Buena Vista, FL

Accommodation

About the position

The Assistant Community Association Operations Manager is a key role within the Community Operations team of a luxury residential community, responsible for ensuring a high-quality resident experience through effective communication and service. This position involves both office and fieldwork, including resident interactions, property inspections, and managing third-party service providers to uphold the community's standards.

Responsibilities

• Serve as the first point of contact for owners seeking assistance from the Association, addressing questions and concerns promptly.
• Direct over 20 third-party service providers, exemplifying the community's 'First Class' standard.
• Assist in sourcing vendors and managing contractor relationships to ensure accountability and productivity.
• Recommend enhancements to processes and technology to improve resident experience.
• Conduct regular inspections of the community to ensure compliance with standards and communicate necessary corrections to residents.
• Maintain accurate records on architectural requests, community standards inspections, lease requests, and access control approvals.
• Act as the primary contact for the Architectural Control Board and Compliance Committee, managing meetings and documentation.
• Support emergency operations as needed.

Requirements

• 3+ years of experience in community management or hospitality industries.
• 2+ years of experience in operations leadership.
• Active State of Florida Community Association Manager professional license or willingness to obtain one.
• Strong individual accountability and motivation as a self-starter.
• Critical and strategic thinking skills related to Association standards and maintenance.
• Excellent organizational skills with attention to detail and ability to manage multiple priorities.
• Problem-solving and continuous improvement skills.
• Strong communication skills, including phone and presentation skills, comfortable interacting with senior leadership.
• Proficiency in Microsoft Outlook, Microsoft Excel, and web-based applications.
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.

Nice-to-haves

• Experience in Disney operational leadership.
• Experience working with affluent market and/or VIP clientele.
• Experience managing or working with third-party contractors.
• Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), or Professional Community Association Manager (PCAM) designations/accreditations.

Benefits

• Health and savings benefits
• Educational opportunities
• Special extras unique to Disney