Assistant Community Manager: $1,000 Sign-On Bonus!

Acc Management Group - Madison, WI

Full-time - Entry Level

Madison, WI

Real Estate

About the position

ACC Management Group, Inc. is actively seeking an Assistant Community Manager to support the management of two newer properties located approximately 10 minutes apart in Verona and Madison, WI. These properties, which fall under Section 42 housing, consist of a total of 127 units. The successful candidate will play a crucial role in ensuring that the properties are well-maintained and ready for prospective tenants, while also providing exceptional customer service to current residents. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, a 401(k) plan, paid time off, and bonus opportunities. Additionally, a $1,000 sign-on bonus is being offered to attract qualified candidates. In this role, the Assistant Community Manager will be responsible for a variety of essential duties. These include ensuring that the complexes and available units are prepared for showings and move-in dates, effectively communicating property features and amenities to prospective tenants, and addressing inquiries from potential applicants in a timely manner. The Assistant Community Manager will conduct showings of vacant units, greet walk-in traffic during office hours, and attend to the needs, questions, or complaints of visitors. It is also vital to address resident concerns and maintenance requests promptly, process paperwork in compliance with company policies and Fair Housing regulations, and manage lease paperwork for move-ins and move-outs. The Assistant Community Manager will maintain strong resident relations while enforcing company policies and community guidelines. This includes assisting the Community Manager with resident relations, maintaining relationships with vendors and service providers, and documenting all resident correspondence. The role requires a thorough understanding of the properties and their classifications, as well as staying updated on Fair Housing laws and company policies. The ideal candidate will possess strong communication skills, a goal-oriented mindset, and the ability to work independently under tight deadlines. Physical demands of the job include the ability to lift up to 25 pounds and perform various physical tasks as needed.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions from all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to interested prospects.
• Greet walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for move-ins and move-outs.
• Collect payment of rent according to company procedures and policies.
• Assist in addressing delinquency matters and reporting as needed.
• Maintain strong resident relations while enacting company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and confidential information in a secured area in compliance with company policies and Fair Housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to Fair Housing laws, its policies and practices.

Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in an office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, and Excel).
• Experience with Onesite software is a plus.
• Maintain a valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.

Nice-to-haves

• Experience with property management software.
• Knowledge of Fair Housing regulations.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance