Assistant Community Manager - Allendale, MINew

Asset Living - Allendale Charter Township, MI

Full-time - Entry Level

Allendale Charter Township, MI

Real Estate

About the position

The Assistant Community Manager is a pivotal role within Asset Living, responsible for overseeing the daily operations and financial functions of a housing community under the supervision of the Community Manager. This position plays a crucial role in optimizing the property's cash flow and financial position through effective delinquency and rent collection management. The Assistant Community Manager will manage all operational phases, including personnel, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will supervise all aspects of the property and staff, ensuring compliance with company policies, safety regulations, fair housing guidelines, and liability concerns. In terms of financial management, the Assistant Community Manager is tasked with accurately posting all payments and income received from applicants, current residents, and non-current residents in a timely and efficient manner. This includes processing and reconciling daily accounts receivables, monitoring bad debt, preparing late notices, contacting residents and guarantors, and filing evictions when necessary. The role also involves helping the property meet its budgeted revenues, expenses, and Net Operating Income, as well as managing end-of-month closing procedures and reporting. Maintaining accurate and organized records is essential, including auditing resident files and managing move-out charges and security deposit refunds. On the personnel management front, the Assistant Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff. Ensuring the effectiveness of staff through ongoing training and guidance is critical, as is promoting harmony and quality job performance among the team. The Assistant Community Manager will also ensure staff compliance with company policies and procedures. Strategic leasing management is another key responsibility, where the Assistant Community Manager will ensure that staff leasing techniques are effective, follow-up procedures are met, and that all leasing documentation is accurate and up to date. Implementing marketing strategies and addressing resident complaints and concerns to ensure satisfaction are also part of this role. Additionally, the Assistant Community Manager will develop and implement resident retention programs, such as special promotions and newsletters, and effectively show and lease to prospective residents. Administrative management duties include managing customer service excellence, monitoring service request turnaround times, and ensuring timely repairs and property inspections. The Assistant Community Manager will assist in supervising all business functions related to operations and will plan for and utilize property resources economically, including obtaining bids and dealing with service issues. This job description serves as a guide for expected duties, and the employee may be asked to perform additional responsibilities as needed.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Post all payments and income received from applicants, current residents, and non-current residents accurately and timely.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files to ensure accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, and guidance.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are used by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions and newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including budgeting and accounting.
• Excellent communication and interpersonal skills.
• Ability to lead and develop a team effectively.
• Knowledge of fair housing laws and regulations.
• Strong organizational skills and attention to detail.
• Ability to handle resident complaints and concerns professionally.

Nice-to-haves

• Experience with property management software.
• Marketing experience in the real estate sector.
• Knowledge of local housing regulations and compliance requirements.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.