Assistant Community Manager - Bingham BlocksNew

Asset Living - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

Real Estate

About the position

The Assistant Community Manager is a pivotal role within the housing community, tasked with overseeing daily operations and financial functions under the guidance of the Community Manager. This position is essential for optimizing the property's cash flow and financial health, particularly through effective delinquency management and rent collection. The Assistant Community Manager will be responsible for managing all operational phases, including personnel, leasing, maintenance, financial administration, and risk management, especially in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will supervise all aspects of the property and its staff, ensuring compliance with company policies, safety regulations, fair housing guidelines, and liability concerns. In terms of financial management, the Assistant Community Manager will handle the posting of all payments and income from applicants and residents, ensuring accuracy and timeliness. They will also be responsible for processing and reconciling daily accounts receivables, monitoring bad debt, preparing late notices, and managing eviction processes when necessary. The role includes helping the property meet its budgeted revenues and expenses, posting charges to resident accounts, and conducting end-of-month closing procedures and reporting. Maintaining organized records and auditing resident files for accuracy is also a critical responsibility. On the personnel management front, the Assistant Community Manager will utilize consistent techniques to screen, hire, train, coach, and develop onsite staff. They will ensure staff effectiveness through ongoing training and guidance, promoting a harmonious work environment and compliance with company policies. Strategically, the Assistant Community Manager will oversee leasing management, ensuring effective leasing techniques are employed, and that follow-up procedures are met. They will implement marketing strategies as outlined in the annual marketing plan and address resident complaints and requests to enhance satisfaction. Additionally, they will develop and implement resident retention programs, such as community events and newsletters. Administrative responsibilities include managing customer service excellence, monitoring maintenance staff responsiveness, and ensuring the property is well-maintained through regular inspections. The Assistant Community Manager will also assist in supervising all business functions related to operations and will be responsible for the economical use of property resources and supplies.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Process and reconcile daily all account receivables accurately and efficiently.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-the-month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are employed by staff and that follow-up procedures are met.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions and newsletters.
• Manage customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent leadership and personnel management abilities.
• Proficient in customer service and resident relations.
• Ability to implement marketing strategies and leasing techniques effectively.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with property management software.
• Knowledge of fair housing laws and regulations.
• Previous experience in a supervisory role.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.