Assistant Community Manager - Boca Club

Asset Living - Orlando, FL

Full-time - Entry Level

Orlando, FL

Real Estate

About the position

The Assistant Community Manager is a pivotal role within Asset Living, responsible for overseeing the daily operations and financial functions of a housing community under the supervision of the Community Manager. This position plays a crucial role in managing the delinquency and collection of rent, which is essential for optimizing the property's cash flow and financial health. The Assistant Community Manager will be involved in all aspects of property management, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. In this role, you will supervise the property and staff to ensure compliance with company policies, safety regulations, and fair housing guidelines. You will be tasked with financial management duties such as posting payments, processing account receivables, and preparing late notices. Additionally, you will help the property meet its budgeted revenues and expenses, ensuring accurate record-keeping and auditing of resident files. The Assistant Community Manager will also focus on personnel management, utilizing consistent techniques to screen, hire, train, and develop onsite staff. You will promote a harmonious work environment and ensure staff compliance with company policies. Strategic leasing management is another key responsibility, where you will implement marketing strategies, handle resident complaints, and develop retention programs. Administrative management duties will include maintaining excellent customer service, monitoring maintenance responsiveness, and ensuring the property is well-maintained and visually appealing. This role is dynamic and requires adaptability, as the job description is not exhaustive and may evolve over time based on the needs of the community and the organization.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety, and fair housing guidelines.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily all account receivables and monitor bad debt.
• Prepare late notices, contact residents and guarantors, and file evictions as necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end of the month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Implement effective leasing techniques and follow up procedures to obtain closure on leases.
• Deal with resident complaints and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions and promotions.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Plan and utilize property resources and supplies economically.

Requirements

• Experience in property management or a related field.
• Knowledge of Fair Housing regulations and compliance.
• Strong financial management skills, including budgeting and accounting.
• Excellent leadership and personnel management abilities.
• Effective communication and customer service skills.
• Ability to handle resident complaints and develop retention programs.
• Proficient in administrative tasks and record-keeping.

Nice-to-haves

• Experience with marketing strategies for property leasing.
• Familiarity with property management software and tools.
• Background in conflict resolution and negotiation.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.