Assistant Community Manager - Bonsai (Bilingual Preferred)

$41,600 - $52,000/Yr

Asset Living - Englewood, CO

Full-time - Entry Level

Englewood, CO

Real Estate

About the position

The Assistant Community Manager is a pivotal role within Asset Living, responsible for overseeing the daily operations and financial functions of a housing community under the supervision of the Community Manager. This position plays a crucial role in managing the delinquency and collection of rent, which is essential for optimizing the property's cash flow and financial health. The Assistant Community Manager will be involved in all aspects of property operations, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will supervise all property aspects and staff to ensure compliance with company policies, safety regulations, fair housing guidelines, and liability concerns. In this role, the Assistant Community Manager will be responsible for financial management tasks such as posting payments and income from applicants and residents, processing and reconciling daily account receivables, and monitoring bad debt. They will also prepare late notices, contact residents and guarantors, and file evictions when necessary. The Assistant Community Manager will help the property meet its budgeted revenues, expenses, and Net Operating Income, ensuring that all charges to resident accounts are posted accurately, including utility bill backs where applicable. Additionally, they will maintain organized records, audit resident files, and manage end-of-month closing procedures and reporting. Personnel management is another critical aspect of this role. The Assistant Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff. They will ensure staff effectiveness through ongoing training and guidance, promoting harmony and quality job performance while ensuring compliance with company policies. The Assistant Community Manager will also oversee strategic leasing management, ensuring that leasing techniques are effective and that resident satisfaction is prioritized through effective complaint resolution and retention programs. Administrative management responsibilities include maintaining excellent customer service, monitoring service request turnaround, and ensuring timely repairs through regular property inspections. The Assistant Community Manager will assist in supervising all business functions related to operations and will plan for the economical use of property resources, equipment, and supplies. This job description serves as a guide for expected duties, and the employee may be asked to perform additional responsibilities as needed.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Supervise all phases of operations including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Maintain accurate and organized records and audit resident files.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are used by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions and promotions.
• Manage customer service and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent leadership and personnel management skills.
• Ability to effectively communicate with residents and staff.
• Knowledge of fair housing laws and safety regulations.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Bilingual in English and Spanish preferred.
• Experience with property management software.
• Knowledge of marketing strategies for property leasing.

Benefits

• Competitive salary range of $20.00 - $25.00 per hour based on experience.
• Opportunities for professional development and growth within the company.
• Dynamic team environment with a focus on collaboration and innovation.