Assistant Community Manager - Chelsea Museum District

Madera Residential - Houston, TX

Full-time

Houston, TX

Real Estate

About the position

Madera Residential is seeking motivated and passionate individuals to join our team, where we believe that our people are our most important asset. Our culture, values, and mission are the guiding principles that inspire us to create an enjoyable, rewarding, and fun work environment. As a company that has grown to be an industry leader in Texas, we are committed to providing excellent service and maintaining positive relationships with our residents. The position involves a variety of responsibilities, including timely income collections, maintaining client communications, overseeing leasing processes, and managing resident relations. The ideal candidate will be proactive in addressing residents' questions and concerns while ensuring a high level of customer satisfaction. This role requires logical thinking to define problems, collect data, and initiate appropriate actions. We are looking for individuals who are ready to embrace the Madera Way and contribute to our continued success.

Responsibilities

• Responsible for timely income collections including rents, deposits, application fees, and administrative fees, and issuing notices when necessary for payments, evictions, returned checks, etc.
• Maintains positive client communications and resident retention through lease renewals, improving customer satisfaction, and inspecting the community to ensure grounds are free of litter and to report service needs and policy violations to maintenance staff.
• Oversees all phases of leasing from initial phone call to move-in to guarantee excellent customer service and consistency in qualification processes.
• Manages resident relations, which includes promptly and professionally attending to residents' questions and concerns.

Requirements

• High school diploma or equivalent is required; Bachelor's degree is preferred.
• Minimum 1 year experience in property management.
• Proficient in Microsoft Office (Word, Excel).
• Able to multitask and meet deadlines in a timely and organized manner.
• Demonstrated ability to secure leases and exceed sales goals.
• Valid driver's license and reliable transportation required.