Assistant Community Manager- Corp.

Summit Property Management - Dallas, TX

Full-time - Entry Level

Dallas, TX

Real Estate

About the position

The Assistant Community Manager / Resident Account Specialist at Summit Property Management is responsible for managing rental payments and ensuring effective communication with residents regarding their accounts. This role involves handling delinquent accounts, processing payments, and maintaining accurate records while adhering to Fair Housing Laws and company policies.

Responsibilities

• Prepare letters to residents to encourage payment of delinquent accounts.
• Confer with customers to determine reasons for overdue payments and review contract terms.
• Contact delinquent account customers daily via text, email, or telephone.
• Record financial status and collection efforts in OneSite (RealPage).
• File non-payment eviction cases with vendor partners or the court system.
• Receive payments and post amounts to residents' accounts daily.
• Process security deposit refunds within rental terms.
• Report as needed to the Regional Manager, President, and Managing Partners.
• Maintain, file, and store all departmental documents (batches, month-end, filing suits, move-outs, etc.).
• Adhere to federal and state Fair Housing Laws and all company policies.
• Support the team in achieving property goals.

Requirements

• High school diploma or equivalent.
• 3 years of experience in the multi-family industry.
• Strong attention to detail and organizational skills.
• Experience with Real Page/OneSite.
• Experience with Bluemoon.
• Excellent problem-solving skills.
• Knowledge of the Texas eviction process.
• Ability to work independently.
• Excellent communication and interpersonal skills.
• Proficiency with computers and software, including Excel.
• Familiarity with the TAA lease.

Nice-to-haves

• Bilingual in Spanish preferred.