Assistant Community Manager - CRO

$52,000 - $58,240/Yr

Cambridge Management - Olympia, WA

Full-time - Entry Level

Olympia, WA

251-500 employees

Real Estate

About the position

Cambridge Management, Inc. (CMI) is seeking an Assistant Community Manager to join our team. This position is under the direct supervision of the Community Manager and plays a crucial role in the effective management of our affordable housing communities. The Assistant Community Manager is responsible for understanding and implementing company policies and procedures, assisting in leasing, marketing, and resident relations, and maintaining accurate financial records. The ideal candidate will exhibit professionalism, possess excellent communication skills, and have the ability to build lasting relationships with residents and staff alike. In this role, you will assist in directing and supervising various staff members, including leasing, maintenance, janitorial, and housekeeping teams. You will maintain a current knowledge of area competition and conduct market surveys to ensure our community remains competitive. Your responsibilities will include preparing and managing tenant files, overseeing the completion of security dispositions, and ensuring compliance with all relevant regulations, including Project Based Section 8 and LIHTC rules. You will also be involved in resident management, including processing applications, conducting inspections, and assisting with resident events. Financial management is a key aspect of this position, where you will be responsible for recording rent receipts, processing vendor invoices, and completing required reports in the absence of the Community Manager. The Assistant Community Manager must demonstrate a high degree of flexibility, superior customer service skills, and the ability to manage conflicting priorities effectively. This position requires a commitment to ethical standards and confidentiality, as well as proficiency in various software applications, including Office 365 and industry-specific software such as RealPage's OneSite.

Responsibilities

• Assist in directing and supervising leasing, maintenance, janitorial, and housekeeping staff.
• Maintain knowledge of area competition and conduct market surveys.
• Complete or supervise the completion and accuracy of weekly activity reports and rental applications.
• Assist Community Manager in reporting, assigning, and recording resident requests.
• Implement resident renewal and retention programs.
• Responsible for the collection, receipt, and recording of all rents, including delinquent rents.
• Prepare leases, addendums, and other legal paperwork for new move-ins.
• Manage and maintain tenant files throughout the lease tenure.
• Oversee the completion of security dispositions in a timely manner.
• Answer phones and direct calls to appropriate administrative functions.
• Process and prepare applicant and resident files in compliance with regulations.
• Perform annual renewal inspections in accordance with HUD and LIHTC regulations.
• Contact utility companies to arrange for service transfers for tenants.
• Generate and post legal notices required in property management.
• Assist with eviction processes in compliance with court orders.
• Plan and implement resident events and office themes.

Requirements

• High School Diploma or equivalent; Bachelor's degree or CPM highly preferred.
• 1-2 years of affordable housing leasing experience.
• Experience in managing LIHTC and HUD multi-family properties.
• Property Management Certification (ARM, CAM, etc.) preferred.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws related to property management.
• Strong customer service skills and ability to manage difficult situations.
• Professional verbal and written communication skills.
• Detail-oriented with the ability to manage conflicting priorities.
• Flexibility to work weekends, evenings, and holidays as needed.
• Proficient in Office 365 and industry software.

Nice-to-haves

• Experience budgeting and community cost control.
• Knowledge of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
• Ability to work with external customers and maintain professional relationships.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off: 80 hours of PTO & Vacation, up to 6 paid sick days, 8 paid holidays, and 2 paid floating holidays.