Assistant Community Manager - Dallas, TXtags.new

Asset Living - Dallas, TX

Full-time - Entry Level

Dallas, TX

Real Estate

About the position

The Assistant Community Manager is a pivotal role within Asset Living, responsible for the daily operations and financial management of a housing community under the guidance of the Community Manager. This position plays a crucial part in optimizing the property's cash flow and financial health by overseeing the delinquency and collection of rent. The Assistant Community Manager will manage all operational phases, including personnel management, leasing, maintenance, financial oversight, administration, and risk management, particularly in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will ensure compliance with company policies, safety regulations, fair housing guidelines, and liability concerns, thereby maintaining a well-functioning and compliant community. In terms of financial management, the Assistant Community Manager is responsible for accurately posting all payments and income from applicants and residents, processing and reconciling daily accounts receivables, and monitoring bad debt. This includes preparing late notices, contacting residents and guarantors, and filing evictions when necessary. The role also involves helping the property meet its budgeted revenues, expenses, and Net Operating Income, as well as managing end-of-month closing procedures and reporting. Maintaining organized records and auditing resident files for accuracy is also a key responsibility. On the personnel management front, the Assistant Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff. They will promote a harmonious work environment and ensure staff compliance with company policies through ongoing training and effective leadership. The Assistant Community Manager will also oversee strategic leasing management, ensuring that leasing techniques are effective and that resident satisfaction is prioritized through effective complaint resolution and retention programs. Administrative duties include managing customer service excellence, monitoring maintenance staff responsiveness, maintaining property appearance, and ensuring timely repairs. The Assistant Community Manager will also assist in supervising all business functions related to operations and will be responsible for planning and utilizing property resources economically. This role is dynamic and may require the employee to take on additional responsibilities as needed, reflecting the evolving nature of property management.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Process and reconcile daily all account receivables accurately and efficiently.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are employed by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs, such as special promotions and newsletters.
• Show, lease, and facilitate move-ins for prospective residents.
• Manage customer service and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources economically, including obtaining bids from vendors.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent leadership and personnel management abilities.
• Proficient in customer service and resident relations.
• Ability to implement marketing strategies effectively.
• Strong organizational skills and attention to detail.
• Knowledge of fair housing laws and safety regulations.

Nice-to-haves

• Experience with property management software.
• Familiarity with leasing and marketing strategies in the real estate sector.
• Previous experience in a supervisory role.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Employee discounts on housing and services.