Assistant Community Manager - Dallas, TX

Asset Living - Dallas, TX

Full-time - Entry Level

Dallas, TX

Real Estate

About the position

Asset Living is seeking an Assistant Community Manager to oversee the everyday operations and financial functions of a housing community under the supervision of the Community Manager. This role is crucial in managing the delinquency and collection of rent to optimize the property's cash flow and financial position. The Assistant Community Manager will be responsible for all phases of operations, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. In this position, you will supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety regulations, and fair housing guidelines. You will play a vital role in financial management, which includes posting payments, processing account receivables, monitoring bad debt, and ensuring the property meets budgeted revenues and expenses. Additionally, you will be responsible for maintaining accurate records, conducting audits of resident files, and managing end-of-month closing procedures. The Assistant Community Manager will also focus on personnel management by utilizing consistent techniques to screen, hire, train, and develop onsite staff. You will ensure the effectiveness of the team through ongoing training and support, promoting a harmonious work environment. Strategic leasing management will be another key responsibility, where you will implement marketing strategies, handle resident complaints, and develop retention programs. Administrative management duties will include maintaining excellent customer service, monitoring service requests, and ensuring the property is well-maintained and visually appealing. This role is dynamic and requires a proactive approach to managing both the property and the team effectively.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety regulations, and fair housing guidelines.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily all account receivables and monitor bad debt.
• Prepare late notices, contact residents and guarantors, and file evictions as necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting, maintaining accurate records.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Implement effective leasing techniques and ensure follow-up procedures are met.
• Deal with resident complaints and concerns to ensure satisfaction.
• Develop and implement resident retention programs such as functions and promotions.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Plan for and utilize property resources economically, obtaining bids and dealing with service issues.

Requirements

• Experience in property management or a related field.
• Knowledge of Fair Housing regulations and compliance.
• Strong financial management skills, including budgeting and accounting.
• Excellent leadership and personnel management abilities.
• Effective communication and customer service skills.
• Ability to implement marketing strategies and resident retention programs.
• Proficient in administrative tasks and record-keeping.

Nice-to-haves

• Experience with property management software.
• Background in marketing or sales.
• Familiarity with maintenance and repair processes.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and training.
• Health insurance and wellness programs.
• Paid time off and holidays.
• Employee discounts and referral programs.