Assistant Community Manager - Firewheel Town Village

Valiant Residential - Garland, TX

Full-time - Entry Level

Garland, TX

Real Estate

About the position

Valiant Residential is seeking an Assistant Community Manager to join our team at Firewheel Town Village in Garland, TX. This role is pivotal in ensuring the smooth operation of the property and will involve working closely with the Community Manager. The Assistant Community Manager will act as the Community Manager in their absence, taking on responsibilities that include managing financial records, assisting with leasing and marketing efforts, and maintaining positive resident relations. Our company is dedicated to innovative property management, and we pride ourselves on our commitment to creating prosperous partnerships and fostering a compassionate work environment. In this position, the Assistant Community Manager will be responsible for a variety of tasks that contribute to the overall success of the community. This includes preparing advertising materials, showing units to prospective tenants, and screening applicants to ensure they meet the community's criteria. The Assistant Community Manager will also maintain records of rental levels for comparable units in the area and present creative leasing and marketing ideas to attract new residents. Communication is key in this role, as the Assistant Community Manager will interact with residents, applicants, and representatives from other companies, ensuring that all interactions are courteous and professional. The role requires a proactive approach to managing resident files, processing applications, and monitoring lease renewals. The Assistant Community Manager will assist in the collection of rents, prepare late notices, and ensure that all maintenance requests are handled promptly. Additionally, the Assistant Community Manager will be responsible for maintaining the community's cleanliness and curb appeal, enforcing community policies, and contributing to a positive living environment for all residents. This position offers an exciting opportunity for growth and development within a company that values its employees and their contributions.

Responsibilities

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e., credit check, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals.
• Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
• Review with the Community Manager before obtaining signatures.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about the community, repairs, rent, rules, etc.
• Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal on a continuing basis.
• Enforce policies of the community.

Requirements

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver's license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Nice-to-haves

• 2+ years of college preferred.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• PTO (personal time off)
• Sick Time
• Floating Holidays (2 per year)
• Your Birthday off with pay