Assistant Community Manager for Wake Forest

Franklin Group - Wake Forest, NC

Full-time - Entry Level

Wake Forest, NC

Crop Production

About the position

The Assistant Community Manager is responsible for ensuring the efficient operation of the community under the direction of the Community Manager. This role is crucial in maintaining the day-to-day operations and can assume responsibility for the community in the absence of the Community Manager. The Assistant Community Manager will engage in various administrative tasks, including the timely reporting and submission of all necessary forms, files, and reports. This position requires a strong focus on customer service, as the Assistant Community Manager will be responsible for responding to resident requests and ensuring a professional environment for both staff and residents. In addition to administrative duties, the Assistant Community Manager will perform bookkeeping functions, assist in the training and scheduling of leasing and office personnel, and inspect model, office, and vacant units to ensure they are marketable. The role also involves maintaining the organization of the on-site office and files, inspecting make-ready units, and being aware of the community's curb appeal. Regularly shopping competition to understand their pricing and policies is also a key responsibility. The Assistant Community Manager will lease to qualified prospects by showing available apartments and assist with the lease renewal program, ensuring a smooth transition for residents. The Assistant Community Manager must possess a thorough knowledge of leasing techniques and sales methods, as well as Fair Housing Standards. They will also be responsible for designing and implementing resident retention programs, such as newsletters or social activities, and reporting any unusual circumstances regarding residents or the community. This position operates within OSHA standards and company safety policies, emphasizing the importance of seeking educational opportunities for personal growth and development.

Responsibilities

• Ensure efficient operation of the community under the direction of the Community Manager.
• Assume responsibility for the community in the Community Manager's absence.
• Timely reporting and submission of all administrative forms, files, and reports.
• Post rent to MRI and perform necessary bookkeeping functions.
• Assist the Community Manager in training and scheduling leasing and office personnel.
• Inspect model, office, and vacant units to ensure marketability.
• Maintain organization of the on-site office and files.
• Inspect all make-readies and ensure curb appeal of the community.
• Shop competition regularly to understand their pricing and policies.
• Lease to qualified prospects by showing available apartments.
• Assist with the lease renewal program and follow up with residents.
• Ensure professional appearance and behavior for oneself and all personnel.
• Maintain thorough knowledge of leasing techniques and sales methods.
• Respond efficiently and courteously to all resident requests.
• Assist in designing and implementing a resident retention program.
• Report any unusual or extraordinary circumstances regarding residents or the community.
• Operate within OSHA standards and company safety policies.
• Seek educational opportunities for personal growth and development.

Requirements

• High school diploma or GED; or one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Fair Housing training must be completed within 1 day of hire.
• Preventing Sexual Harassment, Workplace Harassment, and Drug Free Workplace courses must be completed within 7 days of hire.
• Valid driver's license is required for this position.
• Fair Housing Certificate must be obtained within 60 days of hire.

Nice-to-haves

• Experience in property management or leasing is preferred.
• Knowledge of local housing regulations and market trends.