Greystar - Tempe, AZ
posted 4 months ago
The Assistant Community Manager at Galleria Palms plays a crucial role in supporting the Community Manager in overseeing the financial and operational aspects of the community. This position involves a variety of accounting and bookkeeping tasks, including preparing monthly close-out and financial reports, processing invoices for payment, collecting rent and other fees, and managing bank deposits and account reconciliations. The Assistant Community Manager will utilize property management software to accurately record, track, and report all financial activities related to the community, ensuring that all transactions are completed efficiently and accurately. In addition to financial responsibilities, the Assistant Community Manager will review resident files and accounting records to identify any unpaid or late fees, communicate with residents regarding outstanding balances, and implement procedures for collecting on delinquencies. This role also requires the Assistant Community Manager to follow established procedures related to evictions, including proper notice requirements and representation in court hearings when necessary. Furthermore, the Assistant Community Manager will process resident move-outs, ensuring compliance with lease terms and legal requirements. Promoting resident satisfaction and retention is a key aspect of this role. The Assistant Community Manager will respond to resident complaints and requests in a timely manner, taking appropriate actions to resolve service issues. In the absence of the Community Manager, this position will act as the on-site supervisor, organizing and delegating daily tasks, coordinating maintenance activities, and ensuring that the community operates in accordance with company policies and procedures. Additionally, the Assistant Community Manager will assist in managing the client/owner relationship by conducting community tours, providing performance updates, and addressing owner requests as needed.