Assistant Community Manager - Gila Springs

Asset Living - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

Real Estate

About the position

The Assistant Community Manager is a pivotal role within the housing community, tasked with overseeing daily operations and financial functions under the guidance of the Community Manager. This position is essential for optimizing the property's cash flow and financial health, particularly in the areas of rent collection and delinquency management. The Assistant Community Manager will be responsible for managing all operational phases, including personnel management, leasing, maintenance, financial oversight, administration, and risk management, especially in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will ensure compliance with company policies, safety regulations, fair housing guidelines, and liability concerns, thereby maintaining a well-functioning and compliant community. In terms of financial management, the Assistant Community Manager will handle the posting of all payments and income from applicants and residents, ensuring accuracy and timeliness. They will also be responsible for processing and reconciling daily accounts receivables, monitoring bad debt, preparing late notices, and managing eviction processes when necessary. The role includes helping the property meet its budgeted revenues and expenses, managing end-of-month closing procedures, and maintaining organized records through regular audits of resident files. Personnel management is another critical aspect of this role. The Assistant Community Manager will utilize consistent techniques to screen, hire, train, coach, and develop onsite staff, ensuring that they comply with company policies and performance benchmarks. They will promote a harmonious work environment and provide ongoing support and leadership to enhance staff effectiveness. Strategic leasing management is also a key responsibility, where the Assistant Community Manager will ensure that leasing techniques are effective, follow-up procedures are met, and that all leasing documentation is accurate and up to date. They will implement marketing strategies as outlined in the annual marketing plan and address resident complaints and requests to ensure satisfaction. Additionally, they will develop and implement resident retention programs to foster community engagement. Administrative management duties include overseeing customer service quality, monitoring maintenance staff responsiveness, and ensuring the property is well-maintained through regular inspections. The Assistant Community Manager will also assist in managing business functions related to operations and will be responsible for the economical use of property resources, including obtaining bids and managing vendor relationships. This role is dynamic and may require the employee to take on additional responsibilities as needed, reflecting the evolving nature of property management.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Process and reconcile daily all account receivables accurately and efficiently.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are employed by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions and newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service quality and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent leadership and personnel management abilities.
• Proficient in customer service and resident relations.
• Ability to implement marketing strategies and leasing techniques effectively.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with property management software.
• Knowledge of fair housing laws and regulations.
• Previous experience in a supervisory role within property management.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.