Assistant Community Manager - Leland, NC

Asset Living - Leland, NC

Full-time - Entry Level

Leland, NC

Real Estate

About the position

The Assistant Community Manager is a pivotal role within Asset Living, responsible for overseeing the daily operations and financial functions of a housing community under the supervision of the Community Manager. This position plays a crucial role in managing the delinquency and collection of rent, which is essential for optimizing the property's cash flow and financial health. The Assistant Community Manager will be involved in all aspects of property management, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. In this role, you will supervise the property and staff to ensure compliance with company policies, safety regulations, fair housing guidelines, and liability concerns. You will be tasked with financial management duties such as posting payments, processing account receivables, monitoring bad debt, and ensuring the property meets its budgeted revenues and expenses. Additionally, you will be responsible for maintaining accurate records, conducting audits of resident files, and managing end-of-month closing procedures. On the personnel management side, you will utilize consistent techniques to screen, hire, train, and develop onsite staff, ensuring their effectiveness through ongoing training and support. You will also be responsible for strategic leasing management, which includes implementing marketing strategies, addressing resident complaints, and developing resident retention programs. Administrative management duties will involve maintaining excellent customer service, monitoring service requests, and ensuring the property is well-maintained and visually appealing. This role is dynamic and requires a proactive approach to managing both the operational and financial aspects of the community.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily all account receivables and monitor bad debt.
• Prepare late notices, contact residents and guarantors, and file evictions as necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting, maintaining accurate records.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff compliance with company policies and procedures and promote effective leadership.
• Implement marketing strategies and systems to enhance leasing effectiveness and resident satisfaction.
• Develop and implement resident retention programs and manage resident complaints and requests.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.

Requirements

• Experience in property management or a related field.
• Knowledge of Fair Housing regulations and compliance.
• Strong financial management skills, including budgeting and accounting practices.
• Excellent leadership and personnel management abilities.
• Effective communication and customer service skills.
• Ability to develop and implement marketing strategies for leasing.

Nice-to-haves

• Experience with property management software.
• Familiarity with maintenance management and vendor relations.
• Background in customer service or hospitality.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and training.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.