Assistant Community Manager - Lexington, KY

Asset Living - Lexington, KY

Full-time - Entry Level

Lexington, KY

Real Estate

About the position

The Assistant Community Manager is a pivotal role within Asset Living, responsible for overseeing the daily operations and financial functions of the housing community under the supervision of the Community Manager. This position plays a crucial role in optimizing the property's cash flow and financial position by managing the delinquency and collection of rent. The Assistant Community Manager will be involved in all phases of operations, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will supervise all aspects of the property and staff, ensuring compliance with company policies and procedures, safety regulations, fair housing guidelines, and liability concerns. In terms of financial management, the Assistant Community Manager is responsible for accurately posting all payments and income received from applicants, current residents, and non-current residents in a timely and efficient manner. This includes processing and reconciling daily accounts receivables, monitoring bad debt, preparing late notices, contacting residents and guarantors, and filing evictions when necessary. The role also involves helping the property meet budgeted revenues, expenses, and Net Operating Income, as well as managing end-of-month closing procedures and reporting. Maintaining organized records and auditing resident files for accuracy is also a key responsibility. On the personnel management side, the Assistant Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff. Ensuring the effectiveness of staff through ongoing training and guidance is essential, as is promoting harmony and quality job performance among the team. The Assistant Community Manager will also ensure staff compliance with company policies and procedures. Strategic leasing management is another critical aspect of this role. The Assistant Community Manager will ensure that staff leasing techniques are effective, follow up procedures are met, and that all leasing documentation is accurate and up to date. Implementing marketing strategies and addressing resident complaints and concerns to ensure satisfaction are also part of the job. Additionally, the Assistant Community Manager will develop and implement resident retention programs, such as special promotions and monthly newsletters. Administrative management responsibilities include managing customer service excellence, monitoring service request turnaround times, and ensuring timely repairs through regular property inspections. The Assistant Community Manager will assist in supervising all business functions related to operations and will plan for and utilize property resources, equipment, and supplies economically, including obtaining bids and pricing from vendors and contractors.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow and financial position.
• Post all payments and income received from applicants, current residents, and non-current residents accurately and timely.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non-current resident accounts, including utility bill backs.
• Conduct end-of-month closing procedures and reporting.
• Maintain accurate and organized records and audit resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, and guidance.
• Promote harmony and quality job performance of staff through effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are used by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs, such as special promotions and newsletters.
• Manage customer service excellence and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely repairs through regular inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent leadership and personnel management skills.
• Ability to effectively communicate with residents and staff.
• Strong organizational skills and attention to detail.
• Knowledge of fair housing laws and regulations.

Nice-to-haves

• Experience with property management software.
• Marketing experience, particularly in resident retention strategies.
• Customer service experience in a residential setting.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.