Assistant Community Manager - LIHTC - Cornerstone

$47,840 - $49,920/Yr

Quality Management Group - Santa Ana, CA

Part-time - Entry Level

Santa Ana, CA

Real Estate

About the position

We manage communities and living spaces that residents are proud to call home. Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. The Assistant Community Manager plays a crucial role in supporting the Community Manager in the overall administration, compliance, and maintenance of the property, with a strong focus on maintaining 100% occupancy. This position requires proactive behavior to effectively represent Quality Management Group, Inc. and to build strong relationships within the community. A valid California driver's license and experience in a similar role, particularly with LIHTC (Low-Income Housing Tax Credit) properties, are essential for this role. The Assistant Community Manager will be responsible for ensuring that resident files and Yardi data are maintained in accordance with compliance and property management policies. This includes reviewing, processing, and approving all resident notices related to recertification, as well as assisting in maintaining the property waiting list according to the Tenant Selection Plan. The role also involves processing applications for housing in line with the properties' affordable housing covenants and assisting in annual re-certifications within established timelines. In terms of property operations, the Assistant Community Manager will assist in marketing and advertising for vacancies, ensuring that all appropriate notices are sent to residents in a timely manner, and conducting regular inspections of the grounds, buildings, and apartment units. The position requires collaboration with resident services staff to ensure that vacancy turn times are met and that move-in dates are adhered to. Additionally, the Assistant Community Manager will help manage work orders in Yardi, show available units, maintain office and resident files, and engage in competitive shopping and marketing efforts. Financial responsibilities include preparing deposits, posting resident payments, and assisting in the preparation of month-end reports and annual budgets. Customer service is a key aspect of this role, requiring timely responses to resident complaints and fostering a community atmosphere that is welcoming and engaging.

Responsibilities

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Assist in maintaining property waiting list in accordance with the properties' Tenant Selection Plan.
• Process applications for housing in accordance with properties' affordable housing covenants.
• Assist in processing annual re-certifications within established timelines.
• Assist in marketing and advertising for vacancies in accordance with properties' Affirmative Fair Housing Marketing Plan.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy and that move-in dates are met.
• Work with the Community Manager to ensure work orders are processed in Yardi within established timelines.
• Assist in showing available units and maintaining general office and resident files.
• Take a proactive role in shopping the competition and marketing.
• Record traffic in software program daily and follow up with Guest Cards or a 'Thank-You' response within twenty-four (24) hours of the visit with the prospect.
• Assist Community Manager with legal proceedings.
• Prepare deposits for banking and post resident payments into Yardi within timelines established by management.
• Keep resident ledgers accurate and work diligently with accounting to resolve any errors.
• Assist in preparing deposits for banking and making daily bank runs.
• Assist Community Manager in preparing management required month end reports and annual budget preparation.
• Maintain positive relationships with internal departments.
• Respond to all resident complaints in a timely and professional manner and assist residents when requested.

Requirements

• Minimum of a high school education or equivalent.
• Minimum one to three years working in a position with comparable responsibilities.
• Minimum one to two years working in a customer service environment.
• Experience in a similar role required.
• LIHTC experience required.
• Valid California driver's license required.
• Computer literacy in Outlook, Word, Excel, and the Internet.

Nice-to-haves

• Proficient in English language in verbal and written communications.
• Ability to work with and understand persons of all ethnic and family backgrounds.
• Strong work ethic and positive attitude.
• Ability to handle high stress situations effectively.
• Basic math principles including the ability to work with a calculator.
• Experience with Yardi property management accounting software is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance