Assistant Community Manager - LIHTC Long Beach and Anaheim

$52,000 - $52,000/Yr

Quality Management Group - Long Beach, CA

Full-time - Mid Level

Long Beach, CA

Real Estate

About the position

The Assistant Community Manager plays a crucial role in supporting the Community Manager in overseeing the administration, compliance, and maintenance of properties managed by Quality Management Group. This position is focused on maintaining high occupancy rates, ensuring compliance with housing regulations, and fostering positive relationships within the community. The role requires proactive engagement with residents and effective management of property operations across multiple sites in Anaheim and Long Beach.

Responsibilities

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Assist in maintaining property waiting list in accordance with the properties' Tenant Selection Plan.
• Process applications for housing in accordance with properties' affordable housing covenants.
• Assist in processing annual re-certifications within established timelines.
• Assist in marketing and advertising for vacancies in accordance with properties' Affirmative Fair Housing Marketing Plan.
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy and that move-in dates are met.
• Work with the Community Manager to ensure work orders are processed in Yardi within established timelines.
• Assist in showing available units and maintaining general office and resident files.
• Take a proactive role in shopping the competition and marketing.
• Record traffic in software program daily and follow up with Guest Cards or a 'Thank-You' response within twenty-four (24) hours of the visit with the prospect.
• Assist Community Manager with legal proceedings.
• Prepare deposits for banking and post resident payments into Yardi within timelines established by management.
• Keep resident ledgers accurate and work diligently with accounting to resolve any errors.
• Assist in preparing management required month end reports and annual budget preparation.
• Maintain positive relationships with internal departments and respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.
• Attend Company sponsored events that relate to the development of the team, which may include travel and overnight stays.
• Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.

Requirements

• High school diploma or GED required.
• 1-3 years of experience in a similar role required.
• 1-2 years of experience in a customer service environment required.
• Experience with LIHTC (Low-Income Housing Tax Credit) is required.
• Proficiency in Microsoft Excel and Outlook is necessary.
• Familiarity with Yardi property management accounting software is preferred.
• Valid California driver's license is required.
• Ability to handle high stress situations effectively and relate to individuals from diverse backgrounds.

Nice-to-haves

• Previous multi-site property management experience preferred.
• Basic math principles including the ability to work with a calculator.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance