Assistant Community Manager - North Deer Valley

Greystar - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Real Estate

About the position

The Assistant Community Manager at North Deer Valley plays a crucial role in supporting the Community Manager in overseeing the financial and operational aspects of the community. This position involves a variety of accounting and bookkeeping tasks, including preparing monthly close-out and financial reports, processing invoices for payment, collecting rent and other fees, and completing bank deposits and account reconciliations. The Assistant Community Manager will utilize property management software to accurately record, track, and report all financial activities related to the community, ensuring that all transactions are handled efficiently and effectively. In this role, the Assistant Community Manager will be responsible for completing daily financial transactions, which include collecting and posting rent, preparing daily bank deposits, and reconciling bank accounts. They will also prepare financial reports and manage the processing of invoices and payables. A key aspect of the job is to operate the property management software (Yardi/OneSite), ensuring that all required fields are entered correctly and that updates and backups are performed to maintain the integrity of the system. The Assistant Community Manager will review resident files and accounting records to identify unpaid or late fees, communicate with residents regarding outstanding balances, and implement procedures for collecting delinquencies. They will also be involved in the eviction process, following established company procedures and representing the community in court hearings as necessary. Additionally, the role includes processing resident move-outs, applying appropriate fees, and ensuring compliance with legal requirements. Promoting resident satisfaction and retention is a vital part of this position. The Assistant Community Manager will respond to resident complaints and requests promptly, taking appropriate actions to resolve service issues. In the absence of the Community Manager, they will act as the on-site supervisor, organizing daily work, coordinating maintenance tasks, and ensuring that the community operates in accordance with company policies and procedures. Furthermore, the Assistant Community Manager will assist in managing the client/owner relationship by meeting with owners, conducting community tours, and providing updates on the community's performance. This role is essential for maintaining the financial health and operational efficiency of the community while ensuring a high level of resident satisfaction.

Responsibilities

• Complete daily transactions related to the financial operation of the community by collecting and posting rent, fees, and other payments.
• Prepare daily bank deposits and reconcile bank accounts.
• Prepare financial reports and process invoices and payables.
• Operate the property management software (Yardi/OneSite) and ensure all transactions are entered correctly.
• Review resident files and accounting records to determine unpaid and/or late fees owed and communicate with residents regarding outstanding balances.
• Implement procedures for collecting on delinquencies and enforce lease agreements to maximize revenue.
• Review and submit invoices from vendors for payment, ensuring proper coding and obtaining necessary approvals.
• Follow established procedures related to evictions and represent the community in court hearings as required.
• Process resident move-outs by reviewing lease terms and applying appropriate fees.
• Promote resident satisfaction by responding to complaints and service requests in a timely manner.
• Act as the on-site supervisor in the absence of the community manager, organizing and delegating daily work.
• Assist in managing the client/owner relationship by providing updates and conducting community tours.

Requirements

• Experience in property management or a related field.
• Strong accounting and bookkeeping skills.
• Proficiency in property management software, preferably Yardi or OneSite.
• Excellent communication and interpersonal skills.
• Ability to handle resident complaints and service issues effectively.
• Knowledge of eviction procedures and legal requirements related to property management.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Previous experience in a supervisory role within property management.
• Familiarity with local housing laws and regulations.
• Customer service experience in a residential setting.

Benefits

• Medical, Dental, Vision, Life insurance coverage.
• 401(k) with Company Match (eligibility required).
• Short-term & Long-term Disability insurance.
• Critical Illness/Accident/Hospital Indemnity Plans.
• Employee Assistance Program.
• Generous Paid Time Off including vacation, holidays, personal days, sick time, and parental leave.