Assistant Community Manager: Part-Time

Acc Management Group - Oconto, WI

Part-time - Entry Level

Oconto, WI

Real Estate

About the position

ACC Management Group, Inc. is seeking a motivated Assistant Community Manager to oversee a multifamily tax credit property in Oconto, WI. This part-time position requires a candidate with experience in affordable housing and property management, emphasizing attention to detail and exceptional customer service skills. The role involves various responsibilities, including managing property showings, addressing resident concerns, and ensuring compliance with company policies and fair housing laws.

Responsibilities

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions from prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to interested prospects.
• Greet walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and maintenance requests promptly.
• Process paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for move-ins and move-outs.
• Collect rent payments according to company procedures and policies.
• Assist in managing delinquency matters and reporting as needed.
• Maintain strong resident relations while enacting company and community policies.
• Assist the Community Manager in resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain resident files and confidential information securely in compliance with company policies and fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective strategy implementation.
• Understand and maintain current knowledge of assigned property(s) description and classification.
• Adhere to fair housing laws, policies, and practices.

Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in an office or clerical setting.
• Proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS Outlook, Word, and Excel).
• Experience with Onesite software is a plus.
• Maintain a valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Excellent verbal and written communication skills.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professionalism and respect in appearance and interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.

Nice-to-haves

• Experience with Onesite software is a plus.

Benefits

• 401(k)
• Paid time off