Greystar - Charlotte, NC
posted 6 months ago
The Assistant Community Manager at Presley Uptown plays a crucial role in supporting the Community Manager in overseeing the financial and operational aspects of the community. This position involves a variety of accounting and bookkeeping tasks, including preparing monthly close-out and financial reports, processing invoices for payment, collecting rent and other fees, and managing bank deposits and account reconciliations. The Assistant Community Manager will utilize property management software, specifically Yardi/OneSite, to accurately record, track, and report all financial transactions related to the community. In addition to financial responsibilities, the Assistant Community Manager is tasked with reviewing resident files and accounting records to identify unpaid or late fees, communicating with residents about outstanding balances, and implementing procedures to collect on delinquencies. This role also requires the Assistant Community Manager to follow established procedures for evictions, process resident move-outs, and ensure compliance with lease agreements and legal requirements. Promoting resident satisfaction and retention is a key aspect of this position. The Assistant Community Manager will respond to resident complaints and requests in a timely manner, taking appropriate actions to resolve service issues. In the absence of the Community Manager, this role will act as the on-site supervisor, organizing and delegating daily tasks, coordinating maintenance activities, and ensuring the community operates in accordance with company policies and procedures. Furthermore, the Assistant Community Manager will assist in managing the client/owner relationship by conducting community tours, providing performance updates, and addressing owner requests as necessary.