Greystar - Charlotte, NC

posted 6 months ago

Full-time - Entry Level
Charlotte, NC
Real Estate

About the position

The Assistant Community Manager at Presley Uptown plays a crucial role in supporting the Community Manager in overseeing the financial and operational aspects of the community. This position involves a variety of accounting and bookkeeping tasks, including preparing monthly close-out and financial reports, processing invoices for payment, collecting rent and other fees, and managing bank deposits and account reconciliations. The Assistant Community Manager will utilize property management software, specifically Yardi/OneSite, to accurately record, track, and report all financial transactions related to the community. In addition to financial responsibilities, the Assistant Community Manager is tasked with reviewing resident files and accounting records to identify unpaid or late fees, communicating with residents about outstanding balances, and implementing procedures to collect on delinquencies. This role also requires the Assistant Community Manager to follow established procedures for evictions, process resident move-outs, and ensure compliance with lease agreements and legal requirements. Promoting resident satisfaction and retention is a key aspect of this position. The Assistant Community Manager will respond to resident complaints and requests in a timely manner, taking appropriate actions to resolve service issues. In the absence of the Community Manager, this role will act as the on-site supervisor, organizing and delegating daily tasks, coordinating maintenance activities, and ensuring the community operates in accordance with company policies and procedures. Furthermore, the Assistant Community Manager will assist in managing the client/owner relationship by conducting community tours, providing performance updates, and addressing owner requests as necessary.

Responsibilities

  • Complete daily transactions related to the financial operation of the community by collecting and posting rent, fees, and other payments.
  • Prepare daily bank deposits and reconcile bank accounts.
  • Prepare financial reports and process invoices and payables.
  • Operate the property management software (Yardi/OneSite) and ensure all transactions are entered correctly.
  • Review resident files and accounting records to determine unpaid and/or late fees owed.
  • Communicate with residents regarding outstanding balances and implement procedures for collecting on delinquencies.
  • Review and submit invoices from vendors for payment, ensuring proper coding and community manager approval.
  • Follow established procedures related to evictions and represent the community in court hearings as required.
  • Process resident move-outs according to lease terms and legal requirements.
  • Promote resident satisfaction by responding to complaints and service requests in a timely manner.
  • Act as the on-site supervisor in the absence of the community manager, organizing daily work and coordinating maintenance tasks.
  • Assist in managing the client/owner relationship by conducting community tours and providing updates on community performance.

Requirements

  • Experience in property management or a related field.
  • Strong accounting and bookkeeping skills.
  • Proficiency in property management software, preferably Yardi or OneSite.
  • Excellent communication and interpersonal skills.
  • Ability to handle resident complaints and service issues effectively.
  • Knowledge of eviction procedures and legal requirements related to property management.

Nice-to-haves

  • Previous experience in a supervisory role.
  • Familiarity with financial reporting and analysis.
  • Customer service experience in a residential setting.

Benefits

  • Medical, Dental, Vision, Life insurance coverage.
  • 401(k) with Company Match (eligibility required).
  • Short-term & Long-term Disability insurance.
  • Critical Illness/Accident/Hospital Indemnity Plans.
  • Employee Assistance Program.
  • Generous Paid Time Off including vacation, holidays, personal days, sick time, and parental leave.
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