Assistant Community Manager - Provision at Patriot Place

Asset Living - Hurst, TX

Full-time - Entry Level

Hurst, TX

Real Estate

About the position

The Assistant Community Manager is a pivotal role within the housing community, responsible for overseeing the daily operations and financial functions under the guidance of the Community Manager. This position plays a crucial part in managing the delinquency and collection of rent, which is essential for optimizing the property's cash flow and overall financial health. The Assistant Community Manager will be involved in all aspects of property management, including personnel management, leasing, maintenance, financial oversight, administration, and risk management, particularly in the absence of the Community Manager. In terms of financial management, the Assistant Community Manager is tasked with accurately posting all payments and income received from applicants and residents, processing and reconciling daily accounts receivables, and monitoring bad debt. This includes preparing late notices, contacting residents and guarantors, and filing evictions when necessary. The role also involves ensuring that the property meets its budgeted revenues, expenses, and Net Operating Income, as well as managing end-of-month closing procedures and maintaining organized records. On the personnel management side, the Assistant Community Manager will utilize consistent techniques and company directives to screen, hire, train, coach, and develop onsite staff. They will promote a harmonious work environment and ensure that staff comply with company policies and procedures. The role also includes strategic leasing management, where the Assistant Community Manager will implement effective leasing techniques, handle resident complaints, and develop resident retention programs. Administrative responsibilities include managing customer service, monitoring maintenance staff responsiveness, ensuring property appearance, and planning for the economical use of property resources. The Assistant Community Manager must conduct regular property inspections and tours to ensure that repairs are noted and completed in a timely manner. This job description serves as a guide for expected duties, and the employee may be asked to perform additional responsibilities as needed.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily accounts receivables and monitor bad debt.
• Prepare late notices, contact residents and guarantors, and file evictions as necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance among staff through effective leadership.
• Ensure staff compliance with company policies and procedures.
• Implement effective leasing techniques and ensure follow-up procedures are met.
• Deal with resident complaints and develop resident retention programs.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor maintenance staff responsiveness.
• Ensure property appearance and timely completion of repairs through regular inspections.
• Plan for and utilize property resources economically.

Requirements

• Experience in property management or a related field.
• Knowledge of Fair Housing regulations and compliance.
• Strong financial management skills, including budgeting and accounting.
• Excellent leadership and personnel management abilities.
• Effective communication and customer service skills.
• Ability to handle resident complaints and concerns professionally.
• Proficient in using property management software and tools.

Nice-to-haves

• Experience with marketing strategies for property leasing.
• Familiarity with resident retention programs and community engagement activities.
• Background in training and developing staff in a property management setting.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for professional development and training.
• Health insurance and wellness programs.
• Paid time off and holidays.
• Employee discounts and referral bonuses.