Assistant Community Manager - Residential

$49,920 - $52,000/Yr

Decron Properties Corp. - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

Real Estate

About the position

The Assistant Community Manager is a vital role within Decron Properties Corp., a well-established real estate company with over 60 years of experience in managing multifamily residential communities. This position is primarily responsible for the administrative bookkeeping and leasing activities of a multi-family residential community. In the absence of the Community Manager, the Assistant Community Manager will assume the responsibilities of the Manager, ensuring that the community operates smoothly and efficiently. The Assistant Manager will report directly to the Community Manager and will oversee the onsite staff, including Leasing Personnel and Maintenance personnel, ensuring that all operations align with the company's standards and goals. The role encompasses a variety of responsibilities aimed at generating revenue in accordance with budgeted goals while maintaining high occupancy rates and achieving the highest market rents. The Assistant Community Manager will handle resident relations with tact and diplomacy, ensuring that all communications are courteous and professional. Daily property inspections are required to maintain the community's appearance, and the Assistant Manager will ensure that service requests are scheduled and completed within 24-48 hours. Marketing strategies will be developed and executed to increase qualified traffic to the community, and the Assistant Manager will coach the leasing team to close effectively on prospective tenants. In addition to leasing and marketing duties, the Assistant Community Manager will assist in financial management by completing monthly financial analyses and variance reports, making recommendations for pricing increases based on market conditions. Administrative responsibilities include ensuring that all paperwork is accurate and submitted on time, monitoring maintenance and renovation projects, and ensuring compliance with company policies and procedures. The Assistant Manager will also play a key role in personnel management, assisting with hiring, training, and performance evaluations of staff, promoting a harmonious work environment, and ensuring adherence to safety practices. Physical requirements for this position include the ability to stand, walk, and move about frequently, as well as the capability to lift and transport items weighing up to 40 pounds. The Assistant Community Manager must possess strong communication skills and the ability to operate various office equipment efficiently. This role is essential for maintaining the quality and integrity of the community and ensuring a positive living experience for residents.

Responsibilities

• Supervise onsite staff, including Leasing Personnel and Maintenance personnel in the absence of the Community Manager.
• Generate revenue in accordance with budgeted goals.
• Handle resident relations with tact, diplomacy, and courteous communications.
• Maintain budgeted occupancy while ensuring the highest market rents are achieved.
• Help maintain the community appearance and ensure service request repairs are scheduled and completed within 24-48 hours.
• Walk the property daily to ensure cleanliness and optimal presentation.
• Create and execute marketing strategies to increase qualified traffic.
• Coach leasing team to close effectively on prospective tenants.
• Review Guest Cards and monitor follow-up communications.
• Ensure timely collection of deposits, rental payments, and late/NSF check charges.
• Respond to resident complaints, concerns, and requests on the same day.
• Develop and utilize resident retention programs.
• Enforce company policies and community rules consistently and fairly.
• Participate in leasing available apartments and qualify prospects according to application criteria.
• Tour prospects through the community, highlighting amenities and features to close sales.
• Process applications for approval on the day of rental and prepare lease and move-in materials.
• Manage monthly lease expirations and send out renewal letters, following up to maximize lease renewals.
• Assist the Community Manager in completing monthly financial analysis and variance reports.
• Make recommendations for pricing increases based on market conditions.
• Update residents' transactions in Yardi daily and collect and post rents.
• Prepare Preliminary and Final Move-out Statements.
• Plan and utilize community resources and supplies economically.
• Ensure all administrative paperwork is accurate and submitted timely.
• Monitor and analyze traffic logs, conversion ratios, and marketing data, offering recommendations as needed.
• Ensure distribution of all company or community-issued notices.
• Monitor maintenance, construction, and renovation projects for quality and expediency.
• Contact residents after work orders are completed to ensure satisfaction with service requests.
• Walk all Make-Ready units to ensure quality before scheduled move-ins.
• Function as leader in the absence of the Community Manager during day-to-day activities and emergencies.
• Ensure proper response to community emergencies and minimize liabilities.

Requirements

• Experience in property management or a related field.
• Strong communication and interpersonal skills.
• Ability to manage and supervise staff effectively.
• Proficiency in Yardi or similar property management software.
• Strong organizational and time management skills.
• Ability to handle resident relations with tact and diplomacy.
• Knowledge of leasing and marketing strategies for residential properties.
• Basic financial management skills, including budgeting and variance reporting.

Nice-to-haves

• Previous experience in a similar role within the real estate industry.
• Familiarity with local housing regulations and compliance requirements.
• Experience in developing resident retention programs.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Vision insurance
• Medical insurance
• Life insurance
• Short and long-term disability insurance
• On-Demand Daily Pay
• Additional benefits subject to company policies and procedures.