Assistant Community Manager - Rustic of McKinney

Asset Living - Allen, TX

Full-time - Mid Level

Allen, TX

Real Estate

About the position

Asset Living is seeking an Assistant Community Manager to oversee the everyday operations and financial functions of a housing community under the supervision of the Community Manager. This role is crucial in managing the delinquency and collection of rent to optimize the property's cash flow and financial position. The Assistant Community Manager will be responsible for all phases of operations, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. In this position, you will supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety regulations, and fair housing guidelines. The Assistant Community Manager will play a vital role in financial management, which includes posting payments, processing account receivables, monitoring bad debt, and ensuring the property meets its budgeted revenues and expenses. You will also be responsible for maintaining accurate records, conducting audits of resident files, and managing end-of-month closing procedures. Additionally, the role involves personnel management, where you will screen, hire, train, and develop onsite staff while promoting a harmonious work environment. You will implement effective leasing strategies, address resident complaints, and develop retention programs to enhance resident satisfaction. Administrative responsibilities include managing customer service, monitoring maintenance staff responsiveness, and ensuring the property is well-maintained and visually appealing. This position requires regular property inspections and the ability to plan and utilize resources economically. This job description serves as a guide for expected duties and may be modified at any time based on the needs of the organization.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow and financial position.
• Post all payments and income received from applicants, current residents, and non-current residents accurately and timely.
• Process and reconcile daily all account receivables and monitor bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting, maintaining accurate and organized records.
• Audit resident files to ensure accurate records and walk units to post move-out charges and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Implement effective leasing techniques and ensure follow-up procedures are met.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs such as functions, promotions, and newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure timely completion of repairs through regular inspections and tours.
• Assist with supervision of all business functions related to operations and plan for economic use of property resources.

Requirements

• Knowledge of Fair Housing regulations.
• Experience in property management or a related field.
• Strong financial management skills, including budgeting and accounting.
• Ability to lead and develop a team effectively.
• Excellent customer service and communication skills.
• Proficient in using property management software and tools.

Nice-to-haves

• Experience with marketing strategies for property leasing.
• Familiarity with resident retention programs and community engagement activities.

Benefits

• Competitive salary range of $38.2K - $48.4K per year.
• Opportunities for professional development and growth within the company.
• Dynamic team environment with a focus on collaboration and unity.